refunds not processing in Stripe

  • Resolved jvas1704

    (@jvas1704)


    4 years ago

    I have setup the webhooks for stripe. Donations are showing up in stripe but when I process a refund it does not update in Stripe even though I select the update in stripe option in the WP.

    Is there anything else I need to do? I have added all the webhook options as your doc’s state. Please let me know what else we need to do.

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  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @jvas1704,

    Happy to help you.

    When you click to refund via the GiveWP dashboard, if everything is correctly setup, the donation should be refunded automatically. What may happen though is that, due to caching, for example, the webhook may not work properly.

    You need to make sure that all the pages related to GiveWP are whitelisted from your cache systems (it depends on the service you are using: a plugin or server). The URL includes:

    any page with a donation form on it and/or the donation form URL itself
    the /donation-confirmation/ page
    the /donation-failed/ page
    the /donation-history/ page
    the /recurring-donations/ page (if applicable)

    We always encourage our users to cross-check on Stripe if the donation was refunded or not, because if something is cached and the webhook does not work properly, the donation may be not refunded.

    I do apologize for my slow turnaround on this one.

    Have a great day!

Viewing 1 replies (of 1 total)
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