Refunds Error

  • Resolved davidml

    (@davidml)


    4 years, 8 months ago

    I want to make a refund in WC order panel(stripe test mode), but WC says:

    “An error occurred while attempting to create the refund using the payment gateway API.”

    Is not normal because I’ve set up the API Keys/Webhook key that Stripe Dashboard provides me.

    Looking in Stripe api logs, I couldn’t found the failed request…I can’t debug what is happening.

    At same time, when I want to refund from Stripe Dashboard, Webhook is launched but I couldn’t see in Woocommmerce that the order change refunded….

    Someone is experimenting same errors?

Viewing 4 replies - 1 through 4 (of 4 total)

  • @davidml – can you double check to ensure that the API keys in your settings and your Stripe dashboard match? I know you said this has already been done, but please just confirm if that’s been done once more.

    Thread Starter davidml

    (@davidml)

    As I said, it’s already been done.

    @davidml – Our first step is always having you re-check those credentials, so if you’ve already checked twice, thank you.

    Can you check to see if Debug Logging is enabled? You can find that in the Stripe plugin settings: WP Dashboard > WooCommerce > Settings > Payments > Stripe

    Once you’ve ensured that’s enabled, can you try re-processing a refund? That should then create a log in: WooCommerce > Status > Logs
    In the dropdown, you’ll see a Stripe log for the current date.

    Do you see anything in that log that may explain why the refund wasn’t processed? (eg, an error code, etc.)

    – Joey

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 4 replies - 1 through 4 (of 4 total)
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