Refunded Orders?

Hi @scmsteve

Would changing the plugin settings to send “refunded” orders over, and in ShipStation setting the Store custom order statuses to add “refunded” the the “Cancelled” status handle this correctly?

When an order is refunded on your WooCommerce store, we would recommend setting it to Cancelled.

While your workflow should work, there appears to be a bug on ShipStation’s end in how it is handling the Refunded status from WooCommerce:
https://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/42118393-woocommerce-refunded-orders-should-not-ship

I was able to verify this from my test where I included the Refunded order status as being exported to ShipStation and enabled the logs on my site:

Link to image: https://d.pr/i/hFn9uB

From the logs I was able to see that the order set to Refunded was exported to ShipStation, but it did not update the order, despite having added Refunded in my ShipStation settings as well:

Link to image: https://d.pr/i/2M3PJo

I would suggest reaching out to ShipStation on this specific issue and they will be able to advise you further.

Thanks!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

I wish y’all would stop marking things as resolved that ARE NOT RESOLVED. You haven’t heard back because it isn’t fixed yet.

Hi, @scmsteve

I wish y’all would stop marking things as resolved that ARE NOT RESOLVED. You haven’t heard back because it isn’t fixed yet.

For context, we mark threads as resolved when we don’t hear back from the thread-starter within 7 days. You can continue to respond to the thread, however, and we will continue to assist you.

My colleague Abhi suggested that you get in touch with ShipStation support as the issue you’re experiencing is a bug from ShipStation’s end. Have you heard back from them? If you haven’t reached out to them yet, the best way for you to do that would be by following the steps here: How to Contact ShipStation.

If ShipStation support lets you know that they are unlikely to come up with a fix for the issue anytime soon, I would encourage you to try the previously suggested workaround of marking your refunded orders as Cancelled in your site’s back end for now.