Refund when using gift card.

  • Resolved jmachuca

    (@jmachuca)


    2 years, 4 months ago

    Hi, I hope you have a great day.
    I have a query with the refunds that can be processed with the plugin, currently I have given myself the task of making a refund to a person who has made purchases with a gift card, I have read the documentation that WC offers (https://woocommerce .com/document/gift-cards/store-owners-guide/#refunding-gift-cards)
    The detail is that when I try to make a refund, the total available to refund is very different from the amount to be refunded, an example:
    My customer made a gift card purchase and spent $48.50 of $50
    When I try to make the refund in Woocommerce it won’t let me refund what the customer spent with the purchase using the gift card.
    Yes, I can refund products purchased with money but not with these gift cards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pimwick

    (@pimwick)

    The gift card balance will be automatically refunded to the gift card when an order status changes to Cancelled, Refunded, or Failed.

    For partial refunds, you need to manually apply the balance back to the gift card. This requires the PW Gift Cards Pro version. Click on the gift card number in the Order and then click the “Adjust Balance” button. Enter the amount that should be returned to the gift card.

    Double-check that you are using the PW Gift Cards plugin. The documentation you reference is for the Gift Cards plugin sold on woocommerce.com which is different from our plugin.

    Thread Starter jmachuca

    (@jmachuca)

    Thank you very much for the information

    Plugin Author pimwick

    (@pimwick)

    You’re welcome, I’m marking this thread as resolved.

    Best of luck with your store!

Viewing 3 replies - 1 through 3 (of 3 total)
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