refund triggered?

  • Resolved marjoleinm

    (@marjoleinm)


    3 years, 10 months ago

    Hi, our webshop is up and running for 2 months now and the first purchases are made. However last week there was an automatic refund 2 hours after the purchase was made. I checked with Stripe and they told me that the refund was triggered in the webshop. I do know that some items were out of stock, but I can’t find any information on why the system triggered a refund-action. Pretty scary. Can someone have a look please?

    The page I need help with: [log in to see the link]

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @marjoleinm,

    Thank you for contacting us. The only time the Stripe plugin triggers a refund is when WooCommerce tells it to or the Stripe refund webhook is called and the refund originated in the Stripe dashboard.

    1. On the edit order details page, if you scroll down there is a section that allows you to refund the order. That will trigger the plugin to process a refund.

    2. If you process a refund in the Stripe dashboard, the refund webhook will be triggered and the Stripe plugin will record that refund so Stripe and your site stay in sync.

    3. If the order’s status is set to cancelled, the plugin attempts to process a refund based on the status of the charge/payment intent in Stripe.

    The Stripe plugin never initiates a refund on its own. It’s all based on events in your system.

    Check to see if the order that was refunded had its status set to canceled.

    Kind Regards,

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