Refund policy, beware

  • Beware of Automattic and their refund policy regarding this software. Also, the mail module they claim is part of the original download package is beta software and not available with the main package. It must be downloaded separately. It is not ready for prime time. I asked for a refund because I was under the impression it was. They refused to refund me twice now. I’ve submitted a dispute request with my bank. Hope to hear back soon.

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  • Plugin Contributor woodyhayday

    (@woodyhayday)

    Hi @roymckenzie

    We do our best to be super clear with our terms and conditions. Mail Campaigns v2 is in beta, however we do still have v1 available for download.

    It is expressed clearly on the mail campaigns page:

    Please Note: Currently Mail Campaigns v2 is only available under the Beta label until we release v2. This Beta has most of the functionality of v2, but we do not recommend testing this on production.

    In future we will endeavour to be even clearer in these aspects.

    All the best

    Woody

    Thread Starter Roy McKenzie

    (@roymckenzie)

    That was not clear when I purchased the software and I am currently in a two month long process with my bank trying to get a refund. The way that this transaction has been handled by Auttomatic and company leaves a lot to be desired. I would still recommend people be very wary of using this software.

    • This reply was modified 4 years, 4 months ago by Roy McKenzie.
Viewing 2 replies - 1 through 2 (of 2 total)
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