refund not going to paypal

  • I am trying to generate a refund through woo commerce order screen. When I click to submit the refund I get the message security header not valid. I do have the paypal API setup and entered into WooCommerce setting. What else could be causing this? Any way to test the API credentials?

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  • Thread Starter apulaski

    (@apulaski)

    Here are my system settings:

    
### WordPress Environment ###

Home URL: https://www.marlasteele.com
Site URL: https://www.marlasteele.com
WC Version: 2.6.4
Log Directory Writable: ?
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache/2.4
PHP Version: 5.6.24-0+deb8u1
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.4
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ?

### Active Plugins (8) ###

Contact Form 7: by Takayuki Miyoshi – 4.5
Disable Comments: by Samir Shah – 1.5.2
Fusion Core: by ThemeFusion – 2.0.3
Media from FTP: by Katsushi Kawamori – 9.25
Raw HTML: by Janis Elsts – 1.5
The Events Calendar: by Modern Tribe
Inc. – 4.2.7

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.12.23.22

WooCommerce: by WooThemes – 2.6.4

### Settings ###

Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #5445 - /shop
Cart: #5457 - /shopping-cart
Checkout: #5447 - /checkout
My Account: #5448 - /my-account

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 4.0.3
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart-empty.php
Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
Avada/woocommerce/single-product/product-image.php
Avada/woocommerce/single-product/product-thumbnails.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php
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