Refreshing firewall rules

  • Lately I’ve been getting this message:

    The last rules update for the Wordfence Web Application Firewall was unsuccessful. The last successful update check was 22. May 2019 11:14, so this site may be missing new rules added since then. You may wait for the next automatic attempt at 12. June 2019 11:15 or try to Manually Update by clicking the “Manually Refresh Rules” button below the Rules list.

    But when I try to update the rules manually, I get this error:

    No rules were updated. Your website has reached the maximum number of rule update requests. Please try again later.

    Any idea how to fix this problem?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @trudslev,

    In the past, similar issues were caused by the hosting provider blocking access to the Wordfence servers.

    Can you provide some information regarding your hosting provider?

    Can you also ask your hosting provider if they are blocking noc1.wordfence.com at all?

    Dave

    Thread Starter trudslev

    (@trudslev)

    I am using Digital Ocean. As far as I am aware they don’t block anything unless you do it yourself.

    A quick test from the command line of my server shows this:

    xxx@foodgeek:~$ curl “https://noc1.wordfence.com”
    {“errorMsg”:”Wordfence API error: Your site did not send an API key when contacting the Wordfence servers.”}xxx@foodgeek:~$

    So the service does not seem blocked.

    You’re not the only one with these same issues.
    I think it’s a bug in Wordfence itself, but I can’t be sure.
    Can you check if it’s in conflict with any other plugins?
    You could uninstall Wordfence and remove all its’ settings and then reinstall it eventually.

Viewing 3 replies - 1 through 3 (of 3 total)
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