“Refresh user info” makes no difference

  • Resolved shedsimas

    (@shedsimas)


    6 years, 9 months ago

    Hi there. For a few days now I’ve been getting the message, “Can not get data for this property, maybe the property is deleted or changed.” I’ve tried both Refresh User Info and Reauthenticate but neither has made a difference. The property still exists, since I can check the data directly on Google Analytics.

    I noticed a few days ago that it wasn’t working, but it may have been broken before that. Since the last time I know it was working, I have updated both WordPress and several plugins (including WDGA) but

    I’m running WordPress 4.9.6 and WDGA 1.2.1.

    Thanks for any help you can give.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Could you please click on the “Refresh user info” from the Settings? In the case this will not help please try to uninstall and install the plugin again.

    Please let us know whether the re-installation helps or should we go through the issue again.

    Thanks. Have a nice day.

    Thread Starter shedsimas

    (@shedsimas)

    Hi there,

    Refresh User Info didn’t work.
    Reinstalling didn’t work.
    Refresh User Info after the reinstall still didn’t work.

    Any other ideas?

    Hi,

    Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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