refresh for all users?

  • For a friend (though I have access to the backend).

    He’s concerned that when he updates the schedule page, returning visitors aren’t seeing the most recent version of the site. This is obviously a problem for something like schedules. He says it’s almost universal across all browsers/devices.

    I don’t know where to start with this. What can we try/do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @coachmarino,

    This is likely a cache issue.
    Check if there is a cache plugin installed. It is probably applying a full page cache, so the users that are not logged in are getting a pre-saved version of the page.
    Most of cache plugins allows you to add exceptions for specific pages.
    Other alternative is to force a cache refresh every time he updates the schedule (not practical if this occurs frequently).

    Let me know if you need further assitance. Cheers!

    Thread Starter coachmarino

    (@coachmarino)

    Thanks for your help…

    The site uses W3, and it was out of date. I updated it. If there’s still an issue, I can start messing around…

    Do you think the plug in being out of date could have made a difference? W3 is pretty widely used isn’t it?

    I’d say that the problem is not the plugin being out dated, but just some agressive cache configuration.
    And yes, the plugin is widely used.
    As a quick test, you can simply disable the plugin for a few minutes, create some new schedule and see if it refresh correctly for users.
    If that works, then you can re-enable the plugin and start looking into fine tunning the settings.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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