Refresh feed

Hi @anastas10s

Apologies but no, that’s not that clear.

To be clear does this mean:

A. I need to individually update each product within Woocommerce (ie change its content or its price) for it to stay live? ie that GMC needs to see a change in the daily feed to keep the product expiry date at 30 days

OR

B. Does it mean that if the feed was working correctly, I would not be seeing expiration times of 24 days and lower, as the feed would have refreshed the products to GMC as actually updating each individual product is not needed?

If it is A, how in the world do large companies keep stock live on GMC? We have 19000 products, to update each within 30 days manually would be a full-time job.

If B is the case, then I still have a feed issue.

Cheers

Hi @timgood85 ??

Happy to clarify things further! I’ll go ahead and quote from the paragraph I shared previously:

“A daily update job is scheduled to run at 3 AM (store time) to re-sync the expiring products and keep them active.”

This is an automated process, as Google Listings & Ads relies on ActionScheduler to sync product data via the Content API for Shopping to the Merchant Center.

Feel free to go through the whole “How does the product feed sync between Woo and Google work?” section, as it details everything.

I hope that provides further clarity.

Quoting something I have read isn’t exactly pouring light on the subject, so I will try again:

My current situation is that I have thousands of products that have an expiry date of 24 days time.

To simplify the question: if I do not update these actual products in Woocommerce during this period, will they:
A. expire
B. be renewed with 3 days to go

If the answer could just be either A or B that would be great, cheers.

As there are a number of products, it is only reasonable to assume they were not all created or edited on the same day.

Since the daily update job is scheduled to run at 3 AM (store time) to re-sync the expiring products and keep them active, each one has a different expiry date. Hence, some expire in 30 and others in 24 days time, in your particular scenario.

Question: are you currently seeing any issues to resolve? For more about this, head to the “Product-level policy violations: disapproved products” section here.

Let me know if that clarifies things further, @timgood85.

I just don’t see why I can’t get a straight answer.

I’ve boiled it down to such a simple question and all I really want is either ‘a’ or ‘b’. I can add in ‘c’ neither is true, if that makes it easier for you.

Please, please try to give a straight answer. Treat it like a thought experiment, ignoring my particular scenario.

Again:

To simplify the question: if I do not update products in Woocommerce (ie on the WP CMS) every 30 days, will they:
A. expire
B. be renewed with 3 days to go
c. other

Hello @timgood85,

Please, please try to give a straight answer. Treat it like a thought experiment, ignoring my particular scenario.

As Pepe mentioned it’s not a fixed period. Generally speaking, all products synced to Google Merchant Center expire after 30 days if they are not updated.

To learn more about the feed sync, you can check the following guide: https://woocommerce.com/document/google-listings-and-ads-faqs/

Hope this helps!

This is endlessly frustrating. I will try one more time. Please agree or disagree with the statement below:

“to keep products live on Google, you must manually update each item within Woocommerce, changing some of each product’s content or the price roughly every 30 days”.

If this is the case, I would like to ask again, how on earth users with large catalogues and no changes to product price keep their product range live.

To be even clearer: I guess we could say there are two types of ‘update’ that we could be getting confused on. There is the update of the feed, I would suggest we refer to this as the feed ‘running’. Then there is the updating of the products, ie going into the product on Woocommerce and making a change to the product detail to jog the system. I am trying to establish if products need to be updated, not if the feed needs to run.

Seperatly, I have over 5000 products that are out of sync with regard to price and have been for a number of days. If every change to a product triggers a sync, how can this be the case? According to your somewhat scant FAQ “Whenever a product is created or updated, it will instantly sync to Google Merchant Center via an async job”. This is obviously not the case.

I am now looking for another product, partly because of your plugin’s functionality and partly because of your complete unwillingness to give a straight answer to what is a straight question.

Hey @timgood85,

This is turning into quite the thread!

“to keep products live on Google, you must manually update each item within Woocommerce, changing some of each product’s content or the price roughly every 30 days”.

No, if everything is working as expected this extension will keep your products alive and synced with Google. You do not need to edit or update them every 30 days.

If there is something interfering with the extension, for example a conflict with another third-party plugin, theme, CRON probs, etc, there is a chance your products will expire because the communication has been broken.

I hope that’s a straight enough answer! The documentation is constantly being updated, so it can be hard to find answers at times.

It wasn’t obvious in this thread if this has happened to you again, or if you are concerned about it happening again.

Let us know and we’ll be happy to help.

@seanomattic Thank you! That was the answer I was trying to get to. Essentially, now I know there is an issue, as I have multiple instances of items not updating.

Yes, I have had the entire thing fall over on me once, due to an issue with WPRocket clogging up the jobs list. They admitted it was their fault on that occasion – though I should have spotted it earlier.

Now I am left to attempt to find out what is causing the error this time.

You’re welcome, I’m glad we were able to help @timgood85.

Now I am left to attempt to find out what is causing the error this time.

I trust Sean’s answer provided some tips of where to look first. For finding the culprit it is best to isolate the issue first. To that end, testing for plugin and theme conflicts is necessary (guide directly linked here).

We’re happy to help, so please feel free to reach out to us again if you have any other questions.

• This reply was modified 2 years ago by anastas10s. Reason: typo