Refresh Connection Error

  • Resolved Dylan Raines

    (@dylanbraines)


    2 years, 8 months ago

    When creating a post, the Publicize section shows the “Refresh your connection…” error, however this never resolves with refreshing. I also have 2 “Twitter” checkboxes in the panel. I am guessing this is because I had to redo my website so it created a second connection when I reinstalled Jetpack, but I don’t know how to eliminate that as it’s only this one site connected.

    The page I need help with: [log in to see the link]

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  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @dylanbraines –

    At present, I’m not seeing that Publicize is active on your site. In order to use Publicize, you will need to activate the module:

    https://jetpack.com/support/publicize/

    Additionally, the Jetpack Connection to your site isn’t currently working. To solve this, please reinstall and reconnect Jetpack.

    You can follow these steps to do that:

    1. Start at **Plugins** → **Installed Plugins**.
    2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
    3. Go to **Plugins**? → **Add New**.
    4. Search for “Jetpack by WordPress.com”.
    5. Click **Install** and then **Activate**.

    When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Let us know when you have done that and we can look into this further.

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