redund

Hi @joannaritsoni,

Please follow this documentation to refund an order in WooCommerce.

I hope this helps! Let us know if you have any questions.

Hi @joannaritsoni

Thanks for reaching out!

I understand that you are having difficulty processing a refund for an order in WooCommerce.

First, ensure that your payment gateway supports refunds. Some payment gateways may require additional configuration or settings to enable refunds. You can check your payment gateway’s documentation or contact their support team for more information on enabling refunds.

I am not familiar with the language used, hence, I cannot verify which payment gateway was used for this order via the Order Notes section.

Meanwhile, can you please try to input the quantity to be refunded on the textboxes I pointed on the screenshot below and see if this works?

Here’s a sample for your reference:

Let us know how it goes!

i spoke with the payment gateway and found the solution

thank you

Hi @joannaritsoni

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!