Redirection to shop takes forever if standard buy button is used

  • Resolved cutu234

    (@cutu234)


    1 year ago

    We used the standard buy button instead of the PayPal button on the checkout page. I absolutely don’t like switching buttons, and the popup (that is not used with the Woocommerce button) does not work with some password managers. So, a standard redirection to the PayPal site would be my preferred option.

    Unfortunately, the redirection from PayPal back to the Woocommerce thank-you-page took very long, sometime more than a minute.

    Using the PayPal button removed the problem. The redirection to the thank-you-page ist MUCH faster. It’s like day and night.

    In addition to that customers sometimes got the confirmation email before the PayPal purchase was complete. The standard Woocommerce buy button triggers this action, but the PayPal button does not.

    For test purposes we would like to deactivate the Popup / iframe so that the customers are redirected to the PayPal login after clicking the PayPal buy now button. Is this possible?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cutu234

    The same code is called whether you’re using the standard button or the PayPal button. There is no performance impact to using one over the other in our testing, nor have we received other support tickets where performance issue were encountered using the standard button.

    In addition to that customers sometimes got the confirmation email before the PayPal purchase was complete. The standard Woocommerce buy button triggers this action, but the PayPal button does not.

    Can you please clarify what you mean? What email are you referring to? The WooCommerce email sent to the customer when the order’s status is processing, completed, or something else? No emails are sent by WooCommerce until the order’s status is updated. The status doesn’t get updated until:

    1. The user is redirected back to your site when using the standard button is used. During the redirect back to your site, the payment is processed.
    2. The user confirms the payment in the PayPal popup, the checkout form submits, and the payment is processed.

    Here is a test site where you can see there is no performance issue when using the standard button. Please note emails are not turned on so don’t expect one.

    https://testing.paymentplugins.com/product/pullover/

    Is this possible?

    No that is not possible.

    Thanks

    Thread Starter cutu234

    (@cutu234)

    Thank you very much for your effort. I appreciate that very much!

    Here is a test site where you can see there is no performance issue when using the standard button.

    This was not meant by “standard button”. If I activate the “Use Place Order Button” option, the PayPal button is not rendered. Instead, the standard Woocommerce buy button is used. No iFrame is triggered, and the confirmation email is immediately sent. Woocommerce sets the status to “pending” and after the payment is done it changes to “completed”. Usually, this takes 30 to 60 seconds, sometimes a couple of minutes.

    It is a completely different process. With the WC standard button the user is redirected to the PayPal page, logs in, completes the purchase and is redirected to the Woocommerce thank-you-page. With the PayPal button everything happens in an iframe popup.

    Your demo shop does not use the standard place order button.

    Plugin Author Payment Plugins

    (@mrclayton)

    Your demo shop does not use the standard place order button.

    Yes it does, here is a screenshot of the checkout page.

    View post on imgur.com

    You can see it’s using the WooCommerce button. The text has just been customized to “Pay with PayPal”.

    If I activate the “Use Place Order Button” option, the PayPal button is not rendered. Instead, the standard Woocommerce buy button is used.?

    Yes, that’s what is currently enabled on the testing site. If you click the button you will see it’s the exact same process you’re talking about.

Viewing 3 replies - 1 through 3 (of 3 total)
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