Redirection to Login Page again

  • Resolved pliesendahl

    (@pliesendahl)


    4 years, 11 months ago

    Hello guys,

    I’ve got a big problem and we don’t know how to fix this problem.
    We don’t know is it a case of the Client Portal Login or with Profile Builder Login.We are using the Free Version of Profile Builder.

    When a user logs in, he sometimes gets to the login page. It say, that User XY is already logged in. It is not possible to click anything in the menu.

    The logout is carried out with a confirmation. It is the confirmation from the WordPress system.

    The problem doesn’t always occur.

    If you clear Chrome’s cache, it works 99.9% of the time.

    We really don’t know what to do and our client is becoming increasingly impatient. He can’t work normal.

    I hope you have a solution for us?

Viewing 1 replies (of 1 total)

  • Hello @pliesendahl

    I see that you have started the exact same topic on both the Profile Builder and the Client Portal support forums, so I am answering in both places, because I don’t know either where the problem is coming from.

    In order to find where the problem is coming from, please disable one of the 2 plugins and test if the problem persists.

    But in any case, it sounds a lot like a caching issue, so please disable all caching plugins that you might have and see if the problem persists.

    With best of regards,
    Gabriel

Viewing 1 replies (of 1 total)
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