Redirection on 'lost password'

What does the link in the e-mail look like?

Thanks Jeff. It says:

To reset your password, visit the following address:

<https://www.MYDOMAIN.com/sample-page/https://www.MYDOMAIN.com/sample-page/log-in-out/?action=rp&key=PUo6yWQ0ge838mVzAXFm&login=NEWUSER&gt;

Well, that’s certainly not right. The home URL is repeated twice. Try disabling any other plugins and see if the problem persists.

Thanks Jeff … I disabled all other plug-ins (apart from WP-Mail-SMTP, which is providing the mail function for me) … the result was still the same.

Interestingly, when I deleted the first part of the link, so that it read
https://www.MYDOMAIN.com/sample-page/log-in-out/?action=rp&key=PUo6yWQ0ge838mVzAXFm&login=NEWUSER
it still directed to an error page.

Still rather perplexed here – any ideas?

thanks
A

You have the login page as a child page?

Hi Jeff. I’m using the widget, so haven’t manually set up any specific pages for login etc.

As mentioned, login and register work just fine, and most of the lost-password process works too. It’s just the redirection from the email to the user.

I guess the problem would be resolved if the follow-up email provided the user with the right link. But I have no idea what the right link should be, or where to change it.

Your help much appreciated!

thanks, A

The link suggests that you’re using a child page as the login page i.e. sample-page/log-in-out…

Hi Jeff. On the child-page issue …

I don’t know the consequence of having a child page as far as this issue is concerned (not trying to be flippant, I’m just not a full-time programmer and am in the dark – hence the cry for help!).

But I haven’t done anything actively to create a new page for TML (whether child or not), other than instal the sidebar widget as instructed.

And I don’t have a problem with any aspect of the TML plugin, other than the redirection for lost passwords. As I said previously, login, register, etc. all work fine.

I’m getting in touch to find out what’s going wrong with the redirection on the lost-password email, and to find out how to resolve it.

For what it’s worth, the login form is located on the homepage (obviously) …
the register form goes to https://www.MYDOMAIN.com/?action=register&instance=1 …
and the lost password form goes to https://www.MY DOMAIN.com/?action=lostpassword&instance=1.

So, no sample-page stuff there. The problem only arises when a user completes the lost-password process, and the website emails them a link. It’s the link within that email which is the problem.

So …

1 – What’s gone wrong?
2 – What needs to be changed?
3 – How do I change it?

Thank you!
A

It has a lot to do with me attempting to troubleshoot what is going wrong. TML does not install itself as a child page. If you didn’t create and assign it as a child page, yet a child page is being used in the TML URL’s, something seriously weird is going on.

Hi Jeff.

Not only did I not create and assign it as a child page, there isn’t even a login page in my page list, let alone one called sample-page-login-out. That page has not been created and does not exist as far as I can see, unless it’s being held in TML’s code.

Obviously you know TML far better than I, and programming too for that matter. I’m hoping you have some idea what’s going on …

thanks
A

Which TML version are you using?

I’m using 6.2.3 …

thanks
A

Well, it sounds like another plugin may be conflicting. Try disabling all other plugins and then see if it works properly. Also, 6.3.5 is now the current stable version.

I’d already tried deactivating everything, to no avail … but …

When we started this, 6.2.3 was the stable version. I was waiting to see how 6.3 would fare. The verdict: 6.3.5 WORKS!

Thanks for the update – I do have a technical question on the new stable version, but will start another thread.