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Resolved

(@mbagheri)

Hello to all
I noticed that the “wp-admin” page is not loading correctly.

After checking, I found that this page is receiving error 504

The point to be noted is that this problem exists only on the “wp-admin” page and on other pages such as “wp-admin/plugins.php” the loading happens correctly.

By checking and deactivating each plugin, I realized that this problem is solved by deactivating the WooCommerce plugin and it happens again by reactivating it.

Has anyone encountered a similar problem? Or does he know a way to fix this issue?


### WordPress Environment ###

WordPress address (URL): https://coz1.ir
Site address (URL): https://coz1.ir
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: fa_IR
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.38 (Debian)
PHP Version: 7.4.21
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 8.0.25
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? ?? ???? ??? ???? SoapClient ???? ???? - ???? ?????????? ?????? ?? SOAP ??????? ?? ???? ? ?? ???? ??? ??????? ???.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ? wp_remote_post() ?????? ??. ?? ????? ????? ??????? ?? ???? ???? ??????. 403
Remote Get: ? wp_remote_get() ?????? ??. ?? ????? ????? ??????? ?? ???? ???? ??????.

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wp_
?????? ?? ?????? ????: 2695.01MB
?????? ???????? ?????? ????: 2417.65MB
?????? ????? ?????? ????: 277.36MB
wp_woocommerce_sessions: Data: 6.65MB + Index: 0.29MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 3.81MB + Index: 2.48MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 92.56MB + Index: 21.59MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.32MB + Index: 0.53MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.98MB + Index: 0.72MB + Engine MyISAM
wp_avans_log_gifts_getted: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_avans_log_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_avans_log_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_avans_log_score: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_avans_log_visit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_avans_log_vouchers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aws_index: Data: 0.27MB + Index: 0.25MB + Engine InnoDB
wp_commentmeta: Data: 0.32MB + Index: 0.27MB + Engine MyISAM
wp_comments: Data: 23.95MB + Index: 8.30MB + Engine MyISAM
wp_digits_blocked_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_digits_mobile_otp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_digits_requests_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 413.85MB + Index: 70.13MB + Engine MyISAM
wp_postmeta: Data: 151.43MB + Index: 101.19MB + Engine MyISAM
wp_posts: Data: 26.88MB + Index: 11.30MB + Engine MyISAM
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
wp_term_relationships: Data: 0.04MB + Index: 0.09MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 47.01MB + Index: 28.98MB + Engine MyISAM
wp_users: Data: 3.91MB + Index: 3.75MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 2.48MB + Index: 2.66MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.41MB + Index: 0.74MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 5.03MB + Index: 4.59MB + Engine MyISAM
wp_wc_order_stats: Data: 2.97MB + Index: 1.94MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.18MB + Index: 0.19MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 32.58MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 15.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 1.02MB + Index: 0.25MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wof_optins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_wallet_transaction_meta: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
wp_woo_wallet_transactions: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_ir: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_ir_sms_archive: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_ir_sms_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_mail_debug_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.42MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 1578.97MB + Index: 16.09MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 184
avans-spin-wheel: 1
custom_css: 1
elementor_library: 1
et_body_layout: 5
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 8
et_template: 17
et_theme_builder: 1
mb_woc_wheel: 3
nav_menu_item: 9
oembed_cache: 1
page: 21
post: 2
product: 121
revision: 321
shop_coupon: 78741
shop_order: 42566
us_content_template: 2
us_grid_layout: 1
us_header: 1
us_page_block: 1
wp_global_styles: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (41) ###

Query Monitor: ???? John Blackbourn – 3.9.0
Advanced Woo Search: ???? ILLID – 2.57
All-in-One WP Migration Unlimited Extension: ???? ServMask – 2.43
?????? ?????? ?? ???? ????: ???? ServMask – 7.61
Booster Plus for WooCommerce: ???? Pluggabl LLC – 5.4.8
Divi Contact Form 7: ???? DiviPeople – 1.3.2
Code Snippets: ???? Code Snippets Pro – 3.1.0
??? ????: ???? ???????? ????? – 5.5.6.1
DIGITS: ??? ??? ? ???? ?? ?????? - ???? ??: ???? ?????? – 7.9.2.8
DIGITS: ??????? ????? ????? ?????? - ???? ??: ???? ???? ?? – 2.0
DIGITS: ??????? ????? ??????? ????? - ???? ??: ???? ???? ?? – 1.8.2
????? ????? ???: ???? ?????? ?????? ? ??? ???? – 4.4
Force Regenerate Thumbnails: ???? Pedro Elsner – 2.0.6
GA Google Analytics: ???? Jeff Starr – 20220517
Import and export users and customers: ???? codection – 1.19.3
Google Ads & Marketing by Kliken: ???? Kliken – 1.0.8
LayerSlider WP: ???? Kreatura Media – 6.11.9
WP Optin Wheel Pro: ???? StudioWombat – 3.5.9
????? ???? ?? ???????: ???? ??????? ????? – 4.4.5
Product Import Export for WooCommerce: ???? WebToffee – 2.2.1
ReactPress: ???? Marco Laspe – 1.3.2
??? ???? ??????: ???? ???? ???? – 1.6.1
Slider Revolution: ???? ThemePunch – 6.5.9
UpdraftPlus - Backup/Restore: ???? UpdraftPlus.Com
DavidAnderson – 2.22.12.25

Import Export WordPress Users and WooCommerce Customers: ???? WebToffee – 2.3.1
????? ?????? ???? ?????? ???? ???????: ???? ???? ???????? – 1.4.5
???????? ??? ?????? ???? ???????: ???? ThemeHigh – 1.6.1
WPC Fly Cart for WooCommerce: ???? WPClever – 4.3.2
??? ???: ???? WCBeginner – 1.3.24
WooCommerce Shipping & Tax: ???? WooCommerce – 1.26.0 (update to version 1.26.3 is available)
WooCommerce Smart Coupons: ???? StoreApps – 4.25.1
???????: ???? ???????? – 6.8.0
WooCommerce Helper: ???? WooCommerce – 1.7.2 – ???? ???? ??
Wordfence Security: ???? Wordfence – 7.6.0
WP Crontrol: ???? John Blackbourn & crontributors – 1.12.1
WP Mail SMTP Pro: ???? WPForms – 3.4.0
WP Maintenance Mode & Coming Soon: ???? Themeisle – 2.4.4
???? ?????? ?????: ???? ??? ?????? ????? – 4.0.1
WP-Persian: ???? Siavash Salemi – 3.3.0
?????? ?????????? ?????: ???? ???? ???????? – 5.5.3
?????? ?????? ??? ???????? ???? ???????: ???? Masoud Amini 
alireza yousefi – 4.8.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class (Drop-in)

### Settings ###

API Enabled: –
Force SSL: –
Currency: IRT (?????)
Currency Position: right_space
Thousand Separator: ?
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

?????? ???????: #244131 - /%d9%81%d8%b1%d9%88%d8%b4%da%af%d8%a7%d9%87/
??? ????: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
??????: #269724 - /checkout/
???? ?????? ??: #9 - /%d8%ad%d8%b3%d8%a7%d8%a8-%da%a9%d8%a7%d8%b1%d8%a8%d8%b1%db%8c/
????? ? ?????: ? ???? ????? ???? ???

### Theme ###

Name: Divi
Version: 4.17.0
Author URL: https://www.elegantthemes.com
Child Theme: ? – ??? ??? ?? ??? ?????? ? ???? ???? ??????? ??? ???? ???? ????? ??????? ?? ???? ?? ???? ????? ??????? ????. ??????: ????? ?? ???? ????? ??????
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: ????-??-?? ??:??:?? +??:??
Options: ?
Notes: 90
Onboarding: completed

### Action Scheduler ###

????? ???: 5,377
Oldest: 2022-07-20 04:57:11 +0430
Newest: 2022-08-10 14:37:42 +0430

??????: 54
Oldest: 2021-04-07 23:23:33 +0430
Newest: 2021-06-29 19:50:12 +0430

?? ??????: 5
Oldest: 2022-08-11 10:42:38 +0430
Newest: 2022-08-18 12:31:13 +0430

### Status report information ###

Generated at: 2022-08-10 14:48:44 +04:30

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Tamirat B. (a11n)
(@tamirat22)

2 years, 3 months ago

Hello @mbagheri!

Thanks for reaching out and providing the status report!

I noticed that the “wp-admin” page is not loading correctly.

After checking, I found that this page is receiving error 504

I understand you have tried disabling all your plugins to see if it resolved the wp-admin access issue.

Have you tried reverting to a default theme like Storefront on top of disabling all plugins except WooCommerce?

To achieve the above, you can install the Health Check & Troubleshooting plugin, which allows you to simulate a clean WordPress session.

While in troubleshooting mode with the plugin above, all plugins will be disabled, and a default theme will be used, but only for your admin user role until you disable it or log out.

Also, if you see any fatal errors listed under WooCommerce → Status → Logs, please share them with us. You will need to select the option containing fatal-errors.log from the drop-down to see your fatal errors.

We will be waiting for your update!
Thread Starter mbagheri
(@mbagheri)

2 years, 3 months ago
Hello @tamirat22
Thank you for your attention

I checked the issue with another theme and the problem still persists.

After installing the “Health Check & Troubleshooting” plugin and entering the troubleshooting mode, when I try to activate WooCommerce, I encounter these errors
1: “Plugin actions, such as activating and deactivating, are not available while in Troubleshooting Mode.”
2: “When enabling the plugin, woocommerce, a site failure occurred. Because of this, the change was automatically reverted.”

I also found this error log from about a week ago and I don’t think it has anything to do with this problem
```
2022-08-04T13:26:14+00:00 CRITICAL Uncaught Exception: Invalid order in /var/www/html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store -cpt.php:104
Stack trace:
#0 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): Abstract_WC_Order_Data_Store_CPT->read(Object(WC_Order))
#1 /var/www/html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php(116): WC_Data_Store->read(Object(WC_Order))
#2 /var/www/html/wp-content/plugins/woo-assan-pardakht/index.php(383): WC_Abstract_Order->__construct('830073')
#3 /var/www/html/wp-includes/class-wp-hook.php(307): WC_AsanPardakht->Return_from_AsanPardakht_Gateway_by_ham3da('')
#4 /var/www/html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#5 /var/www/html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#6 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action('woocommerce_api...')
#7 /var/www/html/wp-includes/class-wp-hook.php(307): WC_API->handle_api_reques in /var/www/html/wp-content/plugins/woocommerce/includes/data-stores/ abstract-wc-order-data-store-cpt.php on line 104
```
- This reply was modified 2 years, 3 months ago by mbagheri.
- This reply was modified 2 years, 3 months ago by mbagheri.
- This reply was modified 2 years, 3 months ago by mbagheri.
Plugin Support Tamirat B. (a11n)
(@tamirat22)

2 years, 3 months ago

Hello @mbagheri!

Thanks for the reply!

After installing the “Health Check & Troubleshooting” plugin and entering the troubleshooting mode, when I try to activate WooCommerce, I encounter these errors
1: “Plugin actions, such as activating and deactivating, are not available while in Troubleshooting Mode.”
2: “When enabling the plugin, woocommerce, a site failure occurred. Because of this the change was automatically reverted.”`

On my test site, I was able to enable the WooCommerce plugin while still in troubleshooting mode.

To get a better look at the issue, please enable debug mode and share with us the logged errors as described here: https://github.com/woocommerce/woocommerce/wiki/Using-WP_DEBUG_LOG-to-log-errors

We will be here!

Thread Starter mbagheri
(@mbagheri)

2 years, 3 months ago

Hello @tamirat22
I am very sorry for the delay
I needed the help of a sysadmin to access the log file

But finally today I realized that this problem has been solved by itself
Thank you very much for your cooperation
I learned a lot from you

Plugin Support Rafy a11n
(@nawaz0705)

2 years, 3 months ago

Hi @mbagheri

Thank you for letting us know that the issue has been fixed by itself.

I am marking this thread as resolved, but please let us know if any additional issues arise!

Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘redirecting the wp-admin page after activating WooCommerce’ is closed to new replies.

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