redirected you too many times

  • Subject: Issues with Chinese Page Slug Redirection and Polylang Compatibility

    Details:
    I am using the latest version of WordPress (v3.6.6), the Movedo theme, and the Polylang plugin.

    Recently, I encountered redirection issues after renaming two slugs for the Chinese pages:

    1. Contact Page
      • Original: https://matarampaint.com/zh/contact-zh/ → Renamed to 联系.
      • Issue: When testing the new slug (联系), the page redirected incorrectly to the Careers page.
    2. Careers Page
      • Original: https://matarampaint.com/zh/careers-zh/ → Intended to rename to 求职 but accidentally reused the same slug (联系) as the Contact page.
      • I then renamed it to what I meant it to be求职
      • Issue: This caused:
        • The Careers page to enter a redirect loop between https://matarampaint.com/zh/求职/ and https://matarampaint.com/zh/联系/.
        • The Careers page to remain broken even after clearing caches and correcting the Contact page slug.

    Troubleshooting Steps Taken:

    • Cleared website and browser caches multiple times.
    • Temporarily deactivated and reactivated the Polylang plugin.
    • Restored the Contact page slug to its original: zh/contact-zh/.
      • This resolved the issue for the Contact page but not the Careers page.
    • Renamed the Careers page slug back to zh/careers-zh/, but the redirect loop persisted as mentioned above.
    • Checked the .htaccess file and found no relevant redirection rules.
    • Turned off ‘Enable page caching’ in WP-Optimize, purged the cache, and browser cache.
    • Pressed “Save” in the Permalink Settings section of WordPress.

    Additional Observations:

    • Renaming the slug for another page:
      • https://matarampaint.com/zh/about-us-zh/ → Renamed to 关于我们.
      • Initially did not work, but deactivating and reactivating Polylang resolved the issue.
      • Interestingly, the original slug (about-us-zh) still redirects correctly to https://matarampaint.com/zh/关于我们/.

    Assistance Needed:

    • Why does the Careers page remain stuck in a redirect loop, even after correcting the slug?
    • Are there cached redirects or Polylang-related settings causing this issue?
    • How can I fully resolve this for both the Careers and other Chinese slugs without breaking existing functionality?

    Thanks, hope that all makes sense.

    Regards

    MJ

    The page I need help with: [log in to see the link]

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