Redirect URL prevents submission

  • Resolved groggu

    (@groggu)


    6 years ago

    Our customer has created a WP CC form that will be used to capture user’s information before allowing access to a downloadable document. This form is setup to send information to a list and has a Redirect URL set to the downloadable PDF document.

    When the user’s email address is entered, the document is downloaded, but the form information is not sent to the list or emailed out.

    When the Redirect URL is removed or set to a page on the site, the form data is sent to the list correctly.

    Is there a way to get the Redirect URL to download the document and submit the form data to the list?

    I’ve created a password protected page for demonstration purposes. The password is “hehe”

    Thanks!
    Greg

    (Thanks for your help earlier on my API question, I when talked with the project programmer again I found that problem they wanted me to look at was “poorly worded”.)

    • This topic was modified 6 years ago by groggu.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    For this, you’re not going to want to redirect them to the PDF document itself, but instead a page where the document is linked to and clickable to start the download.

    The reason for this is because when redirecting the user directly to the PDF, none of the code that needs to run to send their data to your account actually gets ran. When providing say a landing page with it available to them and perhaps a note saying “Click here for your reward and our thanks for signing up for our list”, the code does run.

    Thread Starter groggu

    (@groggu)

    OK – That’s what I thought might be happening. I’m actually having the client create a campaign that will send an email with the link to the email address. I think that’s a better solution than what they were trying to do.

    Thanks for helping again.

    Greg

    Thread Starter groggu

    (@groggu)

    This is closed

    Plugin Author Constant Contact

    (@constantcontact)

    Let us know if you have any other questions. We’re here to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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