Redirect Loop when installing

  • Resolved kevinfleming

    (@kevinfleming)


    5 years, 8 months ago

    Hi Robert,

    I purchased this plugin and upon installing it I am unable to login to the admin. I receive a redirect loop that times out, looping to this url: wp-admin/admin.php?page=wsal-auditlog

    I have deleted the options files for viewer, admin and restrict admin but that did not resolve the issue. The plugin had to be deleted via ftp and that granted immediate access back into the site. There did seem to be additional settings modified in the database from the previous version and I am guessing that these setting are at the core of the problem, deleting the database for the plugin would not have happened when deleting the plugin by removing the files through ftp. Please let me know what information you might need to help troubleshoot this issue.

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I purchased this plugin

    I’m sorry, but the author cannot support you here. They are not permitted to.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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