Redirect issue when activating plugin

  • Resolved jmask

    (@jmask)


    4 years, 5 months ago

    Hello! When I activated the plugin on my staging site it worked properly. However, when I attempt to activate the plugin on my live site it causes a redirect loop to the settings page for mailchimp that can’t load. I have to log into sftp to disable the plugin to get the admin dashboard back.

    Can anyone help me on this?

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    Hi @jmask, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out.

    Usually, when there are problems as described it’s related to some sort of caching issue. It could be a plugin or cloud service getting in the way, e.g. Cloudflare. Do you have anything like that running on your WordPress install? If you don’t, that’s ok, we just wanted to check on that first. We can try to look at a few other things as well. Also, what version of the plugin are you using?

    I look forward to hearing back from you.

    Thread Starter jmask

    (@jmask)

    Hello!

    Thank you so much for the response! We do have cloudflare running as well as wp fastest cache.

    Plugin Author ryanhungate

    (@ryanhungate)

    @jmask

    Do any of your caching plugins make use of the get_option or delete_option functions? We are doing a check for mailchimp_woocommerce_plugin_do_activation_redirect and trying to delete it on the first redirect attempt, but tells me that you’re running into problems in this area that are not deleting it.

    Is there any way you can “block” any options from being cached? If so please try to block mailchimp_woocommerce_plugin_do_activation_redirect and let us know if that resolves it. Super strange.

    Plugin Support khungate

    (@khungate)

    Hi @creationnation, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 4 replies - 1 through 4 (of 4 total)
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