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Resolved thedvshow
(@thedvshow)

11 months, 2 weeks ago
I’ve been reading all of the issues with the add-on Login with redirect – it works on desktop but not on mobile – at least on my site. I think the solution was a simple caching issue but I’ve tried it (which Lightspeed and 9 other plugins) to no avail. It was working for the longest time until the upgrade.

Here is how Simple Membership plugin works on desktop but not on mobile:

Free member accounts have a redirect to a unique dashboard page
Paid member accounts have a redirect to a unique dashboard page

When either account visits a protected blog post, they click the log in link, log in and are redirected back to the blog post they were reading they can also access their unique dashboard.

The above experience is not the same on a mobile device. The user is redirected back to */membership-login no matter what.

Any way to fix this?

Note that swpm_session has been excluded from cache along with the */membership-login page to no avail…..again, the annoying behaviour is ONLY on a mobile device.

Try it out for yourself:

https://fastergig.com/membership-login/

username – freetest
password – 12345@@

username – paidtest
password – 12345@@

here is the protected blog post to test the redirect on a mobile:
https://fastergig.com/creative-professional-job-list-for-december-8-2023/
- This topic was modified 11 months, 2 weeks ago by thedvshow.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter thedvshow
(@thedvshow)

11 months, 2 weeks ago

ok, here is something new….those newly created accounts in my previous (paiduser/testuser) have no login issues on either mobile or desktop.

The redirect issue only seems to be happening to existing users who have been on the platform for a while.

Does this mean the existing USER database has something to do with this issue? Needs to be cleared from cache on the server side? the user should clear their cache?

If on the server side, how? so each visit is fresh and the user is treated as a new session bypassing the issue?

Plugin Support mbrsolution
(@mbrsolution)

11 months, 2 weeks ago

Hi, thank you for reaching out to us. As you suspect, the issue is probably coming from your cache plugin or server. It might also be related to a conflict with a plugin or your theme. Please check the following troubleshooting links below.

First) https://simple-membership-plugin.com/forums/topic/common-reasons-for-member-login-related-issues/

If the above does not help, please try the following troubleshooting steps.

Second) https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

Let me know if any of the troubleshooting steps above helps you.

Kind regards.

Thread Starter thedvshow
(@thedvshow)

11 months, 2 weeks ago

It is definately the caching…I’m using W3 total cache. I noticed no issues after clearing it all out (not even sure what I did specifically)

With that said, what specific settings are recommended to clear the DB cache? user cache? or whatever cache when the user logs out and tries to log back in.

I notice first login attempt the user goes to the correct redirect page but when they log out and log back in – no redirect.

Or is there another plugin that totally clears/cleans a mobile device’s cache because this is the only area the login issue occurs.

Plugin Support mbrsolution
(@mbrsolution)

11 months, 2 weeks ago

Please read the following instructions regarding W3 Total Cache plugin.

https://simple-membership-plugin.com/w3-total-cache-compatibility-simple-membership/

With that said, what specific settings are recommended to clear the DB cache? user cache? or whatever cache when the user logs out and tries to log back in.

Please read the following instructions. This should help you with your current issue.

https://simple-membership-plugin.com/automatically-logout-members-browser-closure-force-member-logout/

Let me know if the information above helps you.

Kind regards.

Viewing 4 replies - 1 through 4 (of 4 total)

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