Redirect for SOFORT payment method
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Hi,
I am having some issues with the SOFORT payment method. This is the use case:
1. Customer selects SOFORT as payment method
2. Is confirming it’s payment (in my case Stripe’s test environment)
3. Get’s redirected to the confirmation page with a message:Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.
4. Shortly after Stripe confirms the payment and the order switches from failed to processing. In the test environment this takes roughly 3 minutes, while in a production environment the payment success event send from stripe may take a couple of days.
The issues is that the customer believes that the payment did not go through and may order again. While in the meantime the bank account is charged.
Is there anyway to have this payment method automatically go to on-hold status rather than failed?
I am using another Stripe plugin for my other stores and that’s how the SOFORT payment and any other asynchronous payment methods, which rely on the succeeded status, are handled.
Looking forward to hearing back from you.
Best,
Den
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Hi @mrclayton,
Thank you for offering such a fast support here.
The message will appear on the confirmation page after confirming the test payment on stripes test platform.
This might be a theme related issue. However I believe when the customer is redirected to the confirmation page the order is still in the status failed (see order notes below). I am not sure if this is the regular payment process for SOFORT.
I was looking into your test order. In your case the order notes are as follow:
Charge.succeeded webhook received. Payment has been completed.
Mar 14, 2021 at 7:13pmOrder charge successful in Stripe. Charge: py_1IUzKBDvSWQOCvdFv85dCR7O. Payment Method: Sofort
Mar 14, 2021 at 7:13pmOrder status changed from On hold to Processing.
Mar 14, 2021 at 7:10pmCharge py_1IUzKBDvSWQOCvdFv85dCR7O is pending. Payment Method: Sofort. Payment will be completed once charge.succeeded webhook received from Stripe. Order status changed from Pending payment to On hold.
Mar 14, 2021 at 7:10pmError processing payment. Reason: The source you provided is not chargeable. Order status changed from Pending payment to Failed.
Mar 14, 2021 at 7:10pmI also like to add that when you were running the test there might have been a custom function in the function.php
//================================================================================================================= // Since Paypal and Credit Card payments are confirmed right away, asynchronous methods (e.g. SOFORT) // can take up to 14 business days to confirm the success or failure (0.2% of all orders fail) of a payment. // // Therefore we auto complete all WooCommerce orders with the thank you hook. //================================================================================================================= /*add_action( 'woocommerce_thankyou', 'custom_woocommerce_auto_complete_order' ); function custom_woocommerce_auto_complete_order( $order_id ) { if ( ! $order_id ) return; $order = wc_get_order( $order_id ); // If order is "on-hold" update status to "processing" if( $order->has_status( 'on-hold' ) ) { $order->update_status( 'processing' ); } }I have removed the function for now.
Is this related to the plugin/stripe or something else wrong here?
Best,
DenHi @mrclayton,
Steps to re-create:
1. Place item in cart
2. Go to checkout
3. Use billing address for Germany
4. Select SOFORT as payment option
5. Confirm payment by clicking “Sofort”
6. Click Authorize Test Payment on Stripe’s test site
7. Redirect to confirmation page with failed payment.Here’s what I just found out by writing down the step by step guide. If the payment is authorized really fast on the stripe page (step 6). The payment will show as failed on the confirmation page. I was taking some more time just now to write down the step, and in this case the new test order I just created went through properly.
In production there would have been enough time gone by due to the customer’s input to confirm the SOFORT payment.
I’d love to hear your thoughts on this.
PS: I’d love to add that I actually had customers before who explained the same issue to me that the payment was showing as failed but I could see on my side that the payment went through. But not sure if it’s related to this issue here.
Best,
Den
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