Redirect for SOFORT payment method
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Hi,
I am having some issues with the SOFORT payment method. This is the use case:
1. Customer selects SOFORT as payment method
2. Is confirming it’s payment (in my case Stripe’s test environment)
3. Get’s redirected to the confirmation page with a message:Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.
4. Shortly after Stripe confirms the payment and the order switches from failed to processing. In the test environment this takes roughly 3 minutes, while in a production environment the payment success event send from stripe may take a couple of days.
The issues is that the customer believes that the payment did not go through and may order again. While in the meantime the bank account is charged.
Is there anyway to have this payment method automatically go to on-hold status rather than failed?
I am using another Stripe plugin for my other stores and that’s how the SOFORT payment and any other asynchronous payment methods, which rely on the succeeded status, are handled.
Looking forward to hearing back from you.
Best,
Den
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