Redirect after Submission

To redirect the form to another page on submission go to the HIPAA Forms interface, click on the settings tab at the top then click on the form settings sub-tab.

Click on the triangle icon next to the form you want to redirect which will expand that specific form’s settings options.

Under the “Submit Success Handler” section select the “Success Redirect” radio option and enter the url you want the form to redirect to in the input below and hit save.

If you’re getting an error on form submit saying the form was submitted but an email couldn’t be sent then most likely you have a malformed email address set as your “from” email. Most of the time this is due to trying to use magic tags instead of an actual email address here (ie {email}). Under the notifications tab ensure you have a proper email address set there.

You can also set a custom email notification within the specific form settings (same place you added your redirect url) which will over-ride the default notification settings. Again, if you set the email notification here remember to use a proper email address as the “from” email.

Finally, if you use an SMTP plugin to over-ride the default WordPress email function then make sure your SMTP creds are correct and you’re able to send a successful test message.

So we can’t use the magic tags {email} from the form submission?

To prevent the possibility of passing PHI from the form to an insecure email we only allow the submitter’s first name, last name, email & phone to be passed using magic tags. You have to use an actual email in the “from” email setting and ideally it would be an email using the same domain as your website to prevent it from being flagged as a phishing/spam email. Otherwise if your “from” email uses a different domain you should use an SMTP plugin to ensure it gets delivered.

Makes sense. Thanks.