Red box: “There was an error trying to send your message.”

  • Resolved jemezsprings

    (@jemezsprings)


    3 years, 9 months ago

    Greetings Takayuki, thank you for your hard work on this great plugin. Sadly I’m having the same issue, red box: “There was an error trying to send your message. Please try again later.”

    Been through your “FAQ” [1] and “Best practice” [2] pages but nothing there solves this. Am using WordPress 5.6 on Ubuntu server with Apache2, mySQL, PHP 7.2 versions. Also have a [email protected] mailbox setup.

    I tried installing plugins “SMTP Mailer” and “Easy WP SMTP” since they claim to work with Contact-7 forms. They both work just fine sending email in their test message mode. However Contact-7 does not appear to integrate with them.

    Also did a wp_mail() test per Chad Butler’s website [3] and verified my wp_mail() function is working correctly. So I know it’s not my server or WordPress site. Seems to be something in your PHP code.

    Really want to use your Contact-7 form but just won’t work. Red box error every time. Some real help would be appreciated.

    [1] https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/
    [2] https://contactform7.com/best-practice-to-set-up-mail/
    [3] https://butlerblog.com/testing-the-wp_mail-function/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    Where can we see the website in question?

    Thread Starter jemezsprings

    (@jemezsprings)

    Thank you for quick response. Our website contact form is here:

    https://jemezsprings.net/contact-us/

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    You have a reCAPTCHA error in the browser console. Try once removing the API keys to deactivate reCAPTCHA.

    Thread Starter jemezsprings

    (@jemezsprings)

    Thank you for your kind help. Before form stopped working was using Contact 7 form with reCaptcha v2 plugin. When new Contact 7 version updated to use reCaptcha v3 it broke the form but didn’t realize it wasn’t working until recently. Then in troubleshooting I had mistakenly entered the old v2 keys on the integration menu instead of getting new v3 ones from Google.

    Solution then, for anyone else encountering this problem: Register v3 keys with Google and enter the new ones in the Contact 7 “Integration” menu. Deactivate and remove separate v2 reCaptcha plugin.

    Thanks Takayuki! Purchased Wapuloader plugin just now.

Viewing 4 replies - 1 through 4 (of 4 total)
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