RecursiveDirectoryIterator::__construct(//hot) permission failure

  • Resolved pamteplitz

    (@teplitz)


    5 years, 11 months ago

    I just disabled through FTP NextGEN Gallery and NextGEN Plus on my site. NGG was updated yesterday early morning and since then we have consistently gotten slow frontend loading and most often, but not always, a white page on the backend with the message RecursiveDirectoryIterator::__construct(//hot): failed to open dir: Permission denied. Refreshing once or twice brings up the desired page, but every change including deactivation of plugins leads to the same message. Deactivation of NGG seems to have ended the problem. Is this a known issue and is there a resolution?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @teplitz,

    Thanks for asking us and sorry to hear of the encountered problem. This isn’t a known issue.

    Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the www.remarpro.com Requirements settings in place:

    MySQL v5.6 (or higher)
    PHP 7.2 (or higher)

    Memory limit: 250MB (or higher)
    Upload limit: 50MB (or higher)
    Post limit: 50MB (or higher)
    /wp-content directory has sufficient permissions (i.e. 755)

    With those in place, everything should work smoothly for you. If the issue still shows up, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress default theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results ??

    Mihai

    I had a similar issue after the WP5 upgrade. What resolved it for me was moving the NextGen Gallery folders out of the plugins folder. The I loaded the WP plugins page where I got the error message that the NextGen folders were missing. I then moved the NextGen Gallery folders back to the plugins folder, refreshed the WP plugins page and activated the two NextGen plugins again. I am still keeping an eye on it. I have a second site that did not have this issue.

    Hi!

    Same issue for me but with WP 4.9.9

    Error:
    UnexpectedValueException thrown
    RecursiveDirectoryIterator::__construct(/): failed to open dir: Permission denied

    I also always have the 16 available updates appearing, even after several install completed with “Success! Everything is now up-to-date” message.

    Thanks for the fix

    BR

    Plugin Contributor Imagely

    (@imagely)

    Hi @teplitz!

    We want to help you troubleshoot this issue. Unfortunately, www.remarpro.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Since you already submit a ticket to our support platform, I am going to mark this thread resolved.

    – Gaby

    Plugin Contributor Imagely

    (@imagely)

    Hi @teplitz

    We are deeply sorry.
    We try to communicate to your email address but it seems that is not currently working.
    Could you please create a bug report using this form?
    https://www.imagely.com/report-bug/, refer back to this forum thread and let them know Gaby referred you.

    -Gaby

Viewing 5 replies - 1 through 5 (of 5 total)
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