recurring woocommerce subscription is not auto renewing

Hi there @rajuisk

I’d be glad to help.

Are you currently using Stripe along with our WooCommerce Subscriptions extension?

I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Can you also tell us if any changes have been made since this started to happen?

Once we have that information, we’ll be in a better place to help

### WordPress Environment ###

WordPress address (URL): https://eldercarematters.com
Site address (URL): https://eldercarematters.com
WC Version: 3.6.5
Log Directory Writable: ?
WP Version: ? 5.4.8 - There is a newer version of WordPress available (5.8.2)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_fcgid/2.3.9 PHP/7.3.29
PHP Version: 7.3.29
PHP Post Max Size: 8 MB
PHP Time Limit: 12000
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.5
WC Database Prefix: em_
MaxMind GeoIP Database: ?
Total Database Size: 610.99MB
Database Data Size: 402.97MB
Database Index Size: 208.02MB
em_woocommerce_sessions: Data: 1.56MB + Index: 0.09MB
em_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
em_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
em_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
em_woocommerce_order_items: Data: 2.25MB + Index: 1.62MB
em_woocommerce_order_itemmeta: Data: 22.98MB + Index: 17.34MB
em_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
em_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
em_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
em_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
em_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
em_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB
em_woocommerce_payment_tokenmeta: Data: 0.03MB + Index: 0.03MB
em_woocommerce_log: Data: 0.00MB + Index: 0.00MB
em_abj404_logsv2: Data: 19.03MB + Index: 11.05MB
em_abj404_lookup: Data: 0.00MB + Index: 0.00MB
em_abj404_permalink_cache: Data: 0.13MB + Index: 0.03MB
em_abj404_redirects: Data: 0.77MB + Index: 1.19MB
em_b2s_posts: Data: 0.05MB + Index: 0.14MB
em_b2s_posts_drafts: Data: 0.02MB + Index: 0.03MB
em_b2s_posts_favorites: Data: 0.02MB + Index: 0.03MB
em_b2s_posts_network_details: Data: 0.02MB + Index: 0.00MB
em_b2s_posts_sched_details: Data: 0.16MB + Index: 0.00MB
em_b2s_user: Data: 0.02MB + Index: 0.05MB
em_b2s_user_contact: Data: 0.02MB + Index: 0.02MB
em_b2s_user_network_settings: Data: 0.02MB + Index: 0.03MB
em_blc_filters: Data: 0.00MB + Index: 0.00MB
em_blc_instances: Data: 1.38MB + Index: 0.34MB
em_blc_links: Data: 37.58MB + Index: 0.88MB
em_blc_synch: Data: 1.80MB + Index: 0.99MB
em_bp_activity: Data: 0.00MB + Index: 0.01MB
em_bp_activity_meta: Data: 0.00MB + Index: 0.00MB
em_bp_notifications: Data: 0.00MB + Index: 0.00MB
em_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB
em_bp_xprofile_data: Data: 0.00MB + Index: 0.00MB
em_bp_xprofile_fields: Data: 0.00MB + Index: 0.01MB
em_bp_xprofile_groups: Data: 0.00MB + Index: 0.00MB
em_bp_xprofile_meta: Data: 0.00MB + Index: 0.00MB
em_cf7_vdata: Data: 0.01MB + Index: 0.02MB
em_cf7_vdata_entry: Data: 2.34MB + Index: 0.13MB
em_commentmeta: Data: 0.00MB + Index: 0.01MB
em_comments: Data: 23.22MB + Index: 12.97MB
em_cpk_wpcsv_export_queue: Data: 0.03MB + Index: 0.01MB
em_cpk_wpcsv_log: Data: 0.00MB + Index: 0.00MB
em_db7_forms: Data: 0.00MB + Index: 0.00MB
em_eum_logs: Data: 0.00MB + Index: 0.00MB
em_job_manager_stats: Data: 3.78MB + Index: 1.44MB
em_links: Data: 0.00MB + Index: 0.00MB
em_login_redirects: Data: 0.00MB + Index: 0.00MB
em_mclean_refs: Data: 0.01MB + Index: 0.00MB
em_mclean_scan: Data: 0.00MB + Index: 0.00MB
em_nf3_actions: Data: 0.00MB + Index: 0.00MB
em_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
em_nf3_chunks: Data: 0.00MB + Index: 0.00MB
em_nf3_fields: Data: 0.00MB + Index: 0.00MB
em_nf3_field_meta: Data: 0.01MB + Index: 0.00MB
em_nf3_forms: Data: 0.00MB + Index: 0.00MB
em_nf3_form_meta: Data: 0.01MB + Index: 0.00MB
em_nf3_objects: Data: 0.00MB + Index: 0.00MB
em_nf3_object_meta: Data: 0.00MB + Index: 0.00MB
em_nf3_relationships: Data: 0.00MB + Index: 0.00MB
em_nf3_upgrades: Data: 0.04MB + Index: 0.00MB
em_nxs_log: Data: 0.21MB + Index: 0.02MB
em_nxs_query: Data: 0.00MB + Index: 0.00MB
em_options: Data: 39.84MB + Index: 2.18MB
em_pmxe_exports: Data: 1.03MB + Index: 0.00MB
em_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB
em_pmxe_posts: Data: 0.85MB + Index: 0.37MB
em_pmxe_templates: Data: 0.03MB + Index: 0.00MB
em_pmxi_files: Data: 0.00MB + Index: 0.00MB
em_pmxi_history: Data: 0.00MB + Index: 0.00MB
em_pmxi_images: Data: 0.00MB + Index: 0.00MB
em_pmxi_imports: Data: 0.12MB + Index: 0.00MB
em_pmxi_posts: Data: 0.05MB + Index: 0.05MB
em_pmxi_templates: Data: 0.02MB + Index: 0.00MB
em_postmeta: Data: 131.70MB + Index: 76.96MB
em_posts: Data: 21.99MB + Index: 6.63MB
em_pvc_daily: Data: 0.08MB + Index: 0.00MB
em_pvc_total: Data: 0.08MB + Index: 0.00MB
em_say_what_strings: Data: 0.00MB + Index: 0.00MB
em_signups: Data: 0.00MB + Index: 0.00MB
em_similar_posts: Data: 4.35MB + Index: 6.31MB
em_statistics_exclusions: Data: 0.00MB + Index: 0.00MB
em_statistics_historical: Data: 0.00MB + Index: 0.00MB
em_statistics_pages: Data: 23.81MB + Index: 34.71MB
em_statistics_search: Data: 1.74MB + Index: 1.07MB
em_statistics_useronline: Data: 0.11MB + Index: 0.01MB
em_statistics_visit: Data: 0.02MB + Index: 0.03MB
em_statistics_visitor: Data: 13.05MB + Index: 9.90MB
em_swp_cf: Data: 1.41MB + Index: 1.21MB
em_swp_index: Data: 3.39MB + Index: 2.39MB
em_swp_log: Data: 0.00MB + Index: 0.02MB
em_swp_tax: Data: 0.10MB + Index: 0.10MB
em_swp_terms: Data: 0.58MB + Index: 0.62MB
em_termmeta: Data: 0.00MB + Index: 0.01MB
em_terms: Data: 0.44MB + Index: 0.91MB
em_term_relationships: Data: 0.57MB + Index: 1.21MB
em_term_taxonomy: Data: 0.40MB + Index: 0.63MB
em_usermeta: Data: 8.44MB + Index: 6.33MB
em_users: Data: 0.64MB + Index: 0.48MB
em_wca_referrals: Data: 0.02MB + Index: 0.00MB
em_wca_shortlinks: Data: 0.02MB + Index: 0.00MB
em_wca_transactions: Data: 0.02MB + Index: 0.00MB
em_wca_visits: Data: 0.02MB + Index: 0.00MB
em_wcpl_user_packages: Data: 0.12MB + Index: 0.03MB
em_wcs_payment_retries: Data: 0.11MB + Index: 0.02MB
em_wc_download_log: Data: 0.00MB + Index: 0.00MB
em_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
em_wc_webhooks: Data: 0.00MB + Index: 0.00MB
em_wfblockediplog: Data: 0.02MB + Index: 0.00MB
em_wfblocks7: Data: 0.02MB + Index: 0.05MB
em_wfconfig: Data: 1.45MB + Index: 0.00MB
em_wfcrawlers: Data: 0.02MB + Index: 0.00MB
em_wffilechanges: Data: 0.02MB + Index: 0.00MB
em_wffilemods: Data: 7.50MB + Index: 0.00MB
em_wfhits: Data: 0.02MB + Index: 0.05MB
em_wfhoover: Data: 0.02MB + Index: 0.02MB
em_wfissues: Data: 0.05MB + Index: 0.06MB
em_wfknownfilelist: Data: 2.52MB + Index: 0.00MB
em_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB
em_wflocs: Data: 0.02MB + Index: 0.00MB
em_wflogins: Data: 0.02MB + Index: 0.03MB
em_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
em_wfls_settings: Data: 0.02MB + Index: 0.00MB
em_wfnotifications: Data: 0.02MB + Index: 0.00MB
em_wfpendingissues: Data: 0.02MB + Index: 0.06MB
em_wfreversecache: Data: 0.02MB + Index: 0.00MB
em_wfsnipcache: Data: 0.02MB + Index: 0.05MB
em_wfstatus: Data: 0.16MB + Index: 0.11MB
em_wftrafficrates: Data: 0.02MB + Index: 0.00MB
em_woocommerce_exported_csv_items: Data: 1.67MB + Index: 0.18MB
em_wpfm_backup: Data: 0.00MB + Index: 0.00MB
em_yoast_indexable: Data: 14.58MB + Index: 4.71MB
em_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.35MB
em_yoast_migrations: Data: 0.00MB + Index: 0.01MB
em_yoast_primary_term: Data: 0.03MB + Index: 0.03MB
em_yoast_seo_links: Data: 0.13MB + Index: 0.05MB
em_yoast_seo_meta: Data: 1.49MB + Index: 1.49MB

### Post Type Counts ###

amn_mi-lite: 3
attachment: 2835
b2s_ex_post: 1
bp-email: 15
claim: 1725
ctct_forms: 1
ctct_lists: 5
custom_css: 1
customize_changeset: 5
jmfe_custom_fields: 21
job_listing: 1442
nav_menu_item: 50
nf_sub: 714
oembed_cache: 5
page: 1644
post: 748
product: 8
revision: 197
saswp: 1
scheduled-action: 3714
shop_coupon: 6
shop_order: 48146
shop_order_refund: 2
shop_subscription: 1949
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (59) ###

Accordion Shortcodes: by Phil Buchanan – 2.4.2
AddToAny Share Buttons: by AddToAny – 1.7.41
Advanced CF7 DB: by Vsourz Digital – 1.7.2
Advanced Database Cleaner: by Younes JFR. – 3.0.3
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 5.5 – Not tested with the active version of WooCommerce
AMP: by AMP Project Contributors – 1.2.0
Blog2Social: Social Media Auto Post & Scheduler: by Blog2Social
Adenion – 6.7.0

Broken Link Checker: by ManageWP – 1.11.8
Categories Images: by Muhammad Said El Zahlan – 2.5.4
Change Author: by Martin Teley – 1.3
Classic Editor: by WordPress Contributors – 1.5
Constant Contact Forms for WordPress: by Constant Contact – 1.5.3
Contact Form 7: by Takayuki Miyoshi – 5.1.7
Dashboard Directory Size: by Pete Nelson <a href="https://twitter.com/GunGeekATX">(@GunGeekATX)</a> – 1.6.0
DNUI: by Nicearma – 2.5.7
Duplicate Post: by Enrico Battocchi – 3.2.3
Easy FancyBox: by RavanH – 1.8.18
Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.1
Featured Member Blog Posts: by ISK – 1.0
Glue for Yoast SEO & AMP: by Joost de Valk – 0.4.3
MonsterInsights Pro: by MonsterInsights – 7.10.4
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.4
If Menu - Visibility control for menu items: by Layered – 0.15
Stop Generating Image Sizes: by Nazmul Ahsan – 2.0.2
MonsterInsights - AMP Addon: by MonsterInsights Team – 1.4.5
MonsterInsights - Performance Addon: by MonsterInsights Team – 1.4.0
Ninja Forms: by The WP Ninjas – 3.4.16
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
Peter's Login Redirect: by Peter Keung – 2.9.3
PHP Code Widget: by Otto – 2.3
Say What?: by Lee Willis – 1.9.1
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.52
Similar Posts: by Shareaholic – 3.1.1
Easy Updates Manager: by Easy Updates Manager Team – 8.1.0
String Locator: by Clorith – 2.3.1
Substitute Display Names: by MemberFix – 1.2.0
Preview E-mails for WooCommerce: by Digamber Pradhan – 1.5.1
WooCommerce Constant Contact: by SkyVerge – 1.10.1
WooCommerce Customer/Order CSV Export: by SkyVerge – 4.7.0
WooCommerce Stripe Gateway: by WooCommerce – 4.1.16
WooCommerce Shop as Customer: by cxThemes – 2.09 – Not tested with the active version of WooCommerce
WooCommerce Subscriptions: by Automattic – 2.5.7
WooCommerce: by Automattic – 3.6.5
Yoast SEO Premium: by Team Yoast – 14.0.4
WP File Manager: by mndpsingh287 – 5.2
WordPress Force HTTPS: by A. Kai Armstrong – 0.1.4
Claim Listing for WP Job Manager: by Astoundify – 3.12.0 – Not tested with the active version of WooCommerce
Extended Location for WP Job Manager: by Astoundify – 3.5.1
WP Job Manager Field Editor: by Myles McNamara – 1.7.10
Listing Labels for WP Job Manager: by Astoundify – 2.5.1
Listing Payments for WP Job Manager: by Astoundify – 2.2.1 – Not tested with the active version of WooCommerce
Reviews for WP Job Manager: by Astoundify – 2.2.0
Stats for WP Job Manager: by Astoundify – 2.7.0
WP Job Manager: by Automattic – 1.32.3
WP-ServerInfo: by Lester 'GaMerZ' Chan – 1.65
WP Statistics: by VeronaLabs – 12.6.7
WP User Avatar: by flippercode – 2.2.4
Categories to Tags Converter Importer: by wordpressdotorg – 0.5
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.2.4

### Inactive Plugins (9) ###

Autoptimize: by Frank Goossens (futtta) – 2.7.2
NextScripts: SNAP Pro Upgrade Helper: by NextScripts – 1.5.9
NextScripts: Social Networks Auto-Poster: by NextScripts – 4.3.7
NitroPack: by NitroPack LLC – 1.5.4
TrustedSite: by TrustedSite – 1.0.7
WC Affiliate: by Codexpert – 2.1.0 – Not tested with the active version of WooCommerce
WC Affiliate Pro: by Codexpert – 2.0.1
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.4
WP All Export Pro: by Soflyy – 1.6.4

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Health Check Troubleshooting Mode: by  – 1.7.1
p3-profiler.php: by  –

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
job_package (job_package)
job_package_subscription (job_package_subscription)
resume_package (resume_package)
resume_package_subscription (resume_package_subscription)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #45 - /shop/
Cart: #48 - /shop/cart/
Checkout: #50 - /shop/checkout/
My account: #36 - /myaccount/
Terms and conditions: #34 - /tos/

### Theme ###

Name: Listify Child
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Listify
Parent Theme Version: 2.10.1
Parent Theme Author URL: https://astoundify.com/
WooCommerce Support: ?

### Templates ###

Overrides: listify-child/woocommerce/cart/cart.php
listify-child/woocommerce/checkout/thankyou.php
listify/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
listify-child/woocommerce/emails/customer-new-account.php
listify/woocommerce/global/sidebar.php
listify/woocommerce/global/wrapper-end.php
listify/woocommerce/global/wrapper-start.php
listify/woocommerce/loop/loop-end.php
listify/woocommerce/loop/loop-start.php
listify-child/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 3.6.0
listify-child/woocommerce/myaccount/navigation.php
listify-child/woocommerce/order/order-details-item.php
listify/product-searchform.php

Outdated Templates: ?
					
					
						Learn how to update

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://eldercarematters.com
Subscriptions Template Theme Overrides: listify-child/woocommerce/emails/admin-new-switch-order.php
listify-child/woocommerce/emails/customer-completed-switch-order.php
listify-child/woocommerce/emails/customer-payment-retry.php
listify-child/woocommerce/myaccount/my-subscriptions.phpversion 2.0.0 is out of date. The core version is 2.5.0
listify-child/woocommerce/myaccount/related-orders.phpversion 2.0.0 is out of date. The core version is 2.5.0
listify-child/woocommerce/myaccount/related-subscriptions.php
listify-child/woocommerce/myaccount/subscription-details.phpversion 2.2.19 is out of date. The core version is 2.5.0
listify-child/woocommerce/myaccount/subscription-totals.phpversion 2.2.19 is out of date. The core version is 2.5.2
listify-child/woocommerce/myaccount/subscriptions.php
listify-child/woocommerce/myaccount/view-subscription.phpversion 2.2.19 is out of date. The core version is 2.5.3						? Learn how to update

Subscription Statuses: wc-active: 1824
wc-pending: 5
wc-on-hold: 64
wc-cancelled: 56

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Florida

### Subscriptions by Payment Gateway ###

other: wc-active: 146
wc-cancelled: 2

Stripe: wc-active: 55
wc-cancelled: 45
wc-on-hold: 64
wc-pending: 5

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
pre-orders

### Customer/Order CSV Export ###

Order Export Format: default
Customer Export Format: default
Automatically Export Orders: disabled
Automatically Export Customers: disabled

### Action Scheduler ###

Complete: 1,885
Oldest: 2021-12-06 16:03:26 -0500
Newest: 2022-01-05 16:03:35 -0500

Pending: 1,824
Oldest: 2022-01-15 16:31:30 -0500
Newest: 2022-02-04 08:40:47 -0500

Canceled: 1
Oldest: 2021-12-24 17:02:58 -0500
Newest: 2021-12-24 17:02:58 -0500

In-progress: 0
Oldest: –
Newest: –

Failed: 4
Oldest: 2018-08-01 03:00:00 -0400
Newest: 2020-10-01 03:40:39 -0400

Hi @rajuisk. Thanks for the system status report. Since this issue involves one of our premium plugins, WooCommerce Subscriptions, we ask that you contact our support team directly at https://woocommerce.com/my-account/create-a-ticket/ about this.

Note that you will need a current subscription to the WooCommerce Subscriptions plugin to be eligible for support, so please purchase or renew your subscription to this plugin so we can help troubleshoot this issue for you if you don’t have a subscription to it currently.

I’m going to mark this thread as resolved. I’d recommend creating a new thread if you have further questions.

Thanks!