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Resolved vanepy
(@vanepy)

4 years, 6 months ago
Hi there,

I followed the instructions and deleted the old token of my business account and relinked it (three times). When trying to add the instagram gallery and entering the token number to my page (using the efor theme), I always get the error message “invalid OAuth access token”.

Running out of ideas how to fix this and getting pretty frustrated.

Thanks for your feedback!

PS: this is the page I am referring to where it shows the error message
- This topic was modified 4 years, 6 months ago by James Huff. Reason: link moved to proper field
The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author beluserra
(@beluserra)

4 years, 6 months ago

Hi,
could you please share a screenshot using https://snipboard.io/
Manual token registration was removed on latest version, are you sure you are using latest update?
regards

Thread Starter vanepy
(@vanepy)

4 years, 6 months ago

Hi @beluserra, I am using the social feed gallery version 3.0.0. Please find attached a screenshot.

https://snipboard.io/JDUaFd.jpg

Thread Starter vanepy
(@vanepy)

4 years, 6 months ago

Also, these are the settings:

https://snipboard.io/1yxG5a.jpg

I do still get this message when opening my dashboard, but have deleted and recreated the feed several times.

https://snipboard.io/8gNF1h.jpg

Plugin Author beluserra
(@beluserra)

4 years, 6 months ago

Hi,
The settings you shared with me aren’t from our product,
Please see the following documentation to advise how to add accounts using our plugin
https://quadlayers.com/documentation/instagram-feed-gallery/account
regards

Thread Starter vanepy
(@vanepy)

4 years, 6 months ago

Hi @beluserra, which screenshot would you like to have then? Shared you the exact warning (invalid oauth token) as a screenshot. I followed the instructuctions as stated in the documentation above several times. When I check the social feed gallery plugin on wordpress, it has my account in it and even shows my profile picture. When trying to add the social feed gallery to my website, it doesn′t work though. So the problem is not the adding of my account but the fact that it doesn′t show the pictures on the page. Please advise on what to do. Thank you

Plugin Author beluserra
(@beluserra)

4 years, 6 months ago

In order fix the issues with the Account/tokens & feeds please follow next steps

-Update Social Feed Gallery to 3.0
-Remove tokens
-Remove social feed gallery app -> https://www.facebook.com/settings?tab=business_tools
-Create tokens again –> https://quadlayers.com/documentation/instagram-feed-gallery/account
-Re-create feeds, as they are created based on token’s credentials–> https://quadlayers.com/documentation/instagram-feed-gallery/feeds
-Use the shortcode to display the feed where you need to–>https://quadlayers.com/documentation/instagram-feed-gallery/shortcode/

We strictly recommend to migrate to business accounts, due the personal sata protection changes, instagram api is restricting to share information throught personal tokens, as profile picture–> https://quadlayers.com/documentation/instagram-feed-gallery/api/business/

Regards

Thread Starter vanepy
(@vanepy)

4 years, 6 months ago

Thank you @beluserra! Followed all the steps again and tried it with the short code and now it is giving me the following error:

https://snipboard.io/OQfjeM.jpg

Any further ideas?

Plugin Author beluserra
(@beluserra)

4 years, 6 months ago

Looks like an old version error.
is everything updated to latest version?
Did try to delete feed and create it again?

Viewing 8 replies - 1 through 8 (of 8 total)

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