Recurring Subscriptions Broken

  • Hoping an actual subscriptions USER here has figured this out. When I customer goes to subscribe selecting PayPal as an option for recurring transactions is now grayed out. We’ve tried all the typical troubleshoot before coming here : Change theme, disable all plugins, etc. Check logs… Nothing works. Reached out to PP and 2 different “support” emails say the same boiler plate troubleshooting nonsense as above… Again. We tried all these things and it STILL DOES NOT work.

    The page I need help with: [log in to see the link]

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  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @opusuno

    It seems that the issue might stem from the setup of your subscription products in PayPal Payments. For subscription products to work seamlessly with PayPal Subscription mode, each subscription must be tied to a properly configured plan.

    Here’s a step-by-step guide to ensure your subscriptions are correctly set up:

    1. Go to Products > All Products on your platform. Here, you can either create a new product or edit an existing one. Ensure that the product type is set as either Simple Subscription or Variable Subscription.
    2. For the subscription to work correctly, it must have a specified price and a defined billing cycle. Please note that once the product is connected to PayPal, the billing cycle settings cannot be modified.
    3. Ensure the “Connect to PayPal” checkbox is selected and provide a Plan Name for your subscription. This step is critical for linking your product to a PayPal subscription plan.
    4. Click “Publish” or “Update” to save your product settings. This action will create or update your PayPal Subscription product and its associated plan.
    chrome_O66JmfbI1L.png

    You can also find a similar guide and more information in our?documentation. If you’ve followed these steps and the issue persists please let us know and include a link to a product.

    Reached out to PP and 2 different “support” emails say the same boiler plate troubleshooting nonsense as above… Again. We tried all these things and it STILL DOES NOT work.

    It seems like you haven’t reached out to our support team directly but contacted PayPal instead. In the future, feel free to get in touch with us directly, and we’ll do our best to assist you. You can always open a ticket with our service desk by following this link: Request Support

    Let us know if you have further questions.

    Kind regards,
    Krystian

Viewing 1 replies (of 1 total)
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