Recurring Payments Failing

  • allistercousins

    (@allistercousins)


    3 years ago

    Woocommerce subscription recurring payments are failing. Woocommerce say I must contact the Paystack plugin dev: Here is the message. Automatic recurring payments are swtiched on….

    Paystack Transaction Failed (This subscription can’t be renewed automatically. The customer will have to login to their account to renew their subscription) Order status changed from Pending payment to Failed.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Tunbosun Ayinla

    (@tubiz)

    @allistercousins I will look into this and release an update to fix this issue this week.

    Are you using the WooCommerce Subscriptions plugin to handle recurring payments?

    Thread Starter allistercousins

    (@allistercousins)

    Hi Tunbosun, yes I am using Woocommerce Subscriptions to handle this. I have been in contact with both woocommerce and paystack and both suggest something in the plugin needs an update. Thanks

    Plugin Author Tunbosun Ayinla

    (@tubiz)

    Thanks for confirming that.

    Thread Starter allistercousins

    (@allistercousins)

    Thanks Tunbosun, really appreciate the response. If you could give some indication of when you may expect to do the update as we have several clients we are looking to move across this week to a subscription managed this way.

    Plugin Author Tunbosun Ayinla

    (@tubiz)

    @allistercousins the update will be released tomorrow morning.

    Thread Starter allistercousins

    (@allistercousins)

    Hi:) Any news of this please?

    Thread Starter allistercousins

    (@allistercousins)

    Hello @tubiz hope you are well. Could we have an ETA, we have several businesses now affected by this? Thank you.

    Plugin Author Tunbosun Ayinla

    (@tubiz)

    Hi, @allistercousins sorry for the delay. Is it possible to have a quick call with you regarding this issue?

    You can send me a mail using the contact form on my website https://bosun.me/get-in-touch/

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
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