Recurring payments are not sent after initial payment.

  • Resolved valeriocosta

    (@valeriocosta)


    7 years ago

    Hello, I changed Woocommerce >> Products> Inventory and unchecked “Allow inventory management” and “Keep inventory (minutes)” empty.
    I use the “Allow purchase of subscription products and standard products together” option. Use the standard Paypal payment. The first order (initial) is done correctly with all products together.
    But after that, recurring signatures are sent to the “Customer Payment Page” for approval in your “My Account”.
    I need to charge automatically, directly to Paypal. Recurring signatures are not being sent to Paypal, I checked the LOG. I force a new recurring payment on “Create pending renewal order” but does not send to Paypal.
    I am in Brazil and I speak Portuguese and Spanish. My english is very bad. If you want to log into my computer via Teamviwer, let me know that we have made an appointment. Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • markhf

    (@markhf)

    Hi @valeriocosta

    Please check by doing “Process Renewal” and check whether the payment is happened for newly created order. Also, please share the PayPal payment plugin (zip/link) that you are using, so we can check.

    Hi @valeriocosta

    Please check with latest version of the plugin and let us know if any issues.

    Thread Starter valeriocosta

    (@valeriocosta)

    151/5000
    Hi, . Thanks for listening.
    Unfortunately I was in a hurry and I started using SUMO.
    But I will do a reinstallation of your Plugin to test.
    Thank you.

    Since your most recent update, my subscription renewals were not processed as they had been in the past. I manually selected ‘Process Renewal’ in the admin Subscription actions and the following messages appeared in the subscription notes: an order was created but never got processed into receiving a payment from PayPal and the Subscription was put on hold since payment was due. So how do I process the subscription which has 12 recurring monthly payments?

    Hi @z8eldred

    We are checking with PayPal subscription payments, will be updating in coming version.

    Please check with latest version (1.2.5) of the plugin and let us know if any issues with any recurring payments.

    Thread Starter valeriocosta

    (@valeriocosta)

    Hello markhf. Now with this version (1.2.5) it seems all perfect. I will do more tests and evaluate 5 stars. If all goes well, I’ll make a donation too. Congratulations. This plugin is great, the only one that accepts payment for multiple signatures at the same time. I loved it!

Viewing 7 replies - 1 through 7 (of 7 total)
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