recurring payment email

Hi there,
the free version doesn’t send any email.
for any issue concerning the premium version of the plugin, please, write to our support service at yithemes.com/my-account, otherwise it could be misleading for other users here on www.remarpro.com. Don’t worry, our support developers will certainly help you solve the issue you are experiencing.

When the order is made and created in the woocommerce it creates a subscription order that is on hold. This order does not have any customer information in it except an email address. When a monthly renewal happens that subscription order is released. This sends admin an order notification and creates another subscription order for the next month. That new subscription order does not have any customer information on it either. I think the problem is that the subscription order doesn’t have the customer information on it. If that is solved it should tale care if it.

No answers yet?

The subscription reorders/renew that get created have no customer information which makes them very hard to track. Each time a renew happens a new order is created and is put on hold. With no customer information on these they will be very hard to track.

Hi @mrntd,
renewal orders are created the day before the renew date and they are put in on-hold. After payment they are updated with all customer info

That is not what is happening. I just had a number of subscriptions renew in the last couple of days. Each one created the next renewal order on the same day and put it on hold. Neither order on hold or the renewal that just happened have any customer information other than an email address. The email notification to the site admin when the renewal is processed does not have any customer information other than an email. The customer information is in the system. I would happily buy the paid version of this is I thought it would work correctly. I am happy to provide screen shots if necessary.

Hello,

As we said previously, for any issue concerning the premium version of the plugin, please, write to our support service. The email notification is a feature that is not included in the Free version.