Recurring Orders are “on hold” even though payment is successful

  • For the last month now all recurring orders, not initial orders, are being placed on hold even though paypal is successfully capturing the recurring payment. We’re using paypal standard as our gateway. What do we need to do in order to make sure recurring orders end up in a completed status and not on hold?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @solidcreative ,

    please make sure that IPNs are correctly set on PayPal according to this guide: https://woocommerce.com/document/paypal-standard/#paypal-ipn-url

    Thread Starter solidcreative

    (@solidcreative)

    We have confirmed that Paypal IPNs are set up correctly. Orders are still being placed “on hold”.

    Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @solidcreative in the logs there’s some message that could explain the issue?

    Thread Starter solidcreative

    (@solidcreative)

    This is in the fatal error log.

    2023-04-12T11:00:00+00:00 CRITICAL Uncaught Error: Attempt to assign property "Subscriber ID" on int in [REMOVED]/wp-content/plugins/yith-woocommerce-subscription/plugin-fw/yit-woocommerce-compatibility.php:112
Stack trace:
#0 [REMOVED]/wp-content/plugins/yith-woocommerce-subscription/plugin-fw/yit-woocommerce-compatibility.php(140): yit_set_prop(5565, Array, 'I-NCH8CN5D0JNC')
#1 [REMOVED]/wp-content/plugins/yith-woocommerce-subscription/includes/gateways/paypal/includes/class.ywsbs-paypal-ipn-handler.php(333): yit_save_prop(5565, Array, false, true)
#2 [REMOVED]/wp-content/plugins/yith-woocommerce-subscription/includes/gateways/paypal/includes/class.ywsbs-paypal-ipn-handler.php(157): YWSBS_PayPal_IPN_Handler->paypal_ipn_request(Array)
#3 [REMOVED]/wp-content/plugins/yith-woocommerce-subscription/includes/gateways/paypal/includes/class.ywsbs-paypal-ipn-handler.php(80): YWSBS_PayPal_IPN_Handler->process_paypal_request(Object(Automattic\WooCommerce\Admin\Overrides\Order), Array)
#4 [REMOVED]/wp-includes/class-wp-hook.php(308): YWSBS_PayPal_IPN_Handler->valid_response(Array)
#5 [REMOVED]/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#6 [REMOVED]/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#7 [REMOVED]/wp-content/plugins/woocommerce/includes/gateways/paypal/includes/class-wc-gateway-paypal-ipn-handler.php(49): do_action('valid-paypal-st...', Array)
#8 [REMOVED]/wp-includes/class-wp-hook.php(308): WC_Gateway_Paypal_IPN_Handler->check_response('')
#9 [REMOVED]/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#10 [REMOVED]/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 [REMOVED]/wp-content/plugins/woocommerce/includes/class-wc-api.php(161): do_action('woocommerce_api...')
#12 [REMOVED]/wp-includes/class-wp-hook.php(308): WC_API->handle_api_requests(Object(WP))
#13 [REMOVED]/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#14 [REMOVED]/wp-includes/plugin.php(565): WP_Hook->do_action(Array)
#15 [REMOVED]/wp-includes/class-wp.php(399): do_action_ref_array('parse_request', Array)
#16 [REMOVED]/wp-includes/class-wp.php(780): WP->parse_request('')
#17 [REMOVED]/wp-includes/functions.php(1332): WP->main('')
#18 [REMOVED]/wp-blog-header.php(16): wp()
#19 [REMOVED]/index.php(17): require('/nas/content/li...')
#20 {main}
  thrown in [REMOVED]/wp-content/plugins/yith-woocommerce-subscription/plugin-fw/yit-woocommerce-compatibility.php on line 112

    There is a corresponding Paypal log that is too big to post here, but below is the end of it.

    2023-04-12T11:02:02+00:00 INFO Received valid response from PayPal IPN
2023-04-12T11:02:02+00:00 INFO YWSBS - Found order #2405
2023-04-12T11:02:02+00:00 INFO YWSBS - Txn Type: subscr_payment
2023-04-12T11:02:02+00:00 INFO YWSBS - Validate currency OK
2023-04-12T11:02:02+00:00 INFO YWSBS - Receiver Email OK
2023-04-12T11:02:02+00:00 INFO YSBS - Paypal IPN Request Start
2023-04-12T11:02:02+00:00 INFO YSBS - Transaction ID already processed
2023-04-12T11:02:02+00:00 INFO Found order #2405
2023-04-12T11:02:02+00:00 INFO Payment status: completed
2023-04-12T11:02:02+00:00 INFO Aborting, Order #2405 is already complete.
    Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @solidcreative ,

    thanks for the log. It seems that you are using an older version of the plugin, since I cannot find a valid reference of the error in the current plugin’s code. Could you try to update it and let me know if the issue persists?

    Thread Starter solidcreative

    (@solidcreative)

    We are using v 2.21.0.

    Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @solidcreative

    then that error is pre-update.
    Can you tell me if it still happens now?

    Thread Starter solidcreative

    (@solidcreative)

    We won’t have any renewals until May 4th. I will check back after that date.

    Plugin Support Alberto Ruggiero

    (@witcher83)

    Hello @solidcreative ,

    ok keep us updated!

Viewing 9 replies - 1 through 9 (of 9 total)
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