Recurring not working

Hi,

I have a problem with recurring payments. I tested the payment gateway and it is working, but when it needed to charge for recurring I just got the pending order but my card wasn’t charged.

I have installed woocommerce subscription plugin and everything is set up, but something is not right. In my Cardinity account I see that recurring payments are not activated but Cardinity support told me that recurring is activated.

Please any help.