Recurring events broken again

  • Resolved mediaseth

    (@mediaseth)


    2 years, 1 month ago

    Link is to an example – we get an almost endless scroll of the event. We’re Pro subscribers but can’t seem to remember under whose name we created the login! I tried setting up a support ticket anyway, but the form wouldn’t load!

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darian

    (@d0153)

    Hi @mediaseth

    Thanks for reaching out.

    There could be a plugin/theme conflict on your end. Have you tried running a conflict test??I suggest conducting these tests on a Staging Server.

    Moreover, it seems you have an active license with us. For us to help you better and follow WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk. Please include the license key on your support ticket for us to confirm it accordingly.

    You’ll hear from one of my colleagues soon!

    Thread Starter mediaseth

    (@mediaseth)

    Thank you. I was unable to remember my password or under which employee’s email the account is under. I’m not sure I know how to use a staging server. I’ll take a look – thanks.

    Plugin Support Darian

    (@d0153)

    Hi @mediaseth

    You may submit a ticket here without logging in to your account, and include your license key in your message for us to confirm your account. The license key can be found from your WP admin dashboard > Events > Settings > Licenses

    • This reply was modified 2 years, 1 month ago by Darian.
    Plugin Support Darian

    (@d0153)

    Hi @mediaseth

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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