Recurring event Redirect to Error 404

  • Resolved nwsjane

    (@nwsjane)


    2 years, 4 months ago

    Hi support!

    I am not sure if this is a bug or what. I’ve created a recurring event however in the calendar when I click either of the recurring events it redirects me to Error 404 page not found.
    And on the Event calendar dashboard when I click the ‘edit single’ it fixes the error 404 page. How is that happening? when I initially click the edit single option there is a popup saying ‘When you break events from a series their URLs will change, so any users trying to use the original URLs will receive a 404 Not Found error‘ but the exact opposite happens?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @nwsjane,

    We have an internal bug ticket for this, and I have added your case to it. I will definitely pass along the details you shared with our dev team.

    We don’t have a time estimate, but you’ll be notified here when there are any updates.

    Hang tight for now. If you require other assistance on another topic, please feel free to open a new thread.

    Appreciate your time and patience here. Have a great day.

    Best,

    Tristan
    ________________________

    Internal Bug Ticket Reference:
    TEC-4578

    Thread Starter nwsjane

    (@nwsjane)

    Any update of this bug?

    Plugin Support Abz

    (@abzlevelup)

    Hi @nwsjane, thanks for following up on this bug. The bug ticket is now In Progress, and our Dev Team is working on a fix.

    Rest assured, we’d notify you on this thread whenever there are updates.

    Again, apologies for the inconvenience.

    Best,
    Abz

    Thread Starter nwsjane

    (@nwsjane)

    Hi Support!

    Can I ask for an update on this bug?

    Plugin Support Abz

    (@abzlevelup)

    Hi @nwsjane, the bug ticket is now ready for testing. We’d notify you whenever it is ready for release.

    Appreciate your patience here.

    Hang in there,
    Abz
    ________________________

    Internal Bug Ticket Reference:
    TEC-4578

    Plugin Contributor leahkoerper

    (@leahkoerper)

    Hi there,
    ?
    We recently released The Events Calendar 6.0.6.1 which includes new code to help fix and diagnose 404 errors. There were various causes for these 404s so this fix may not solve the issue for every customer, but it will make it easier for us to troubleshoot remaining problems.
    ?
    Please go to your WordPress admin and update to the latest version of The Events Calendar. If you have Events Calendar Pro, you’ll also want to update to the newest (6.0.5.1).
    ?
    Next, you’ll need to trigger a save on each event that is 404ing.?To do this, open the event and change the start date or start time, and hit Update. Then change the date or time back (so that it’s correct again), and save. This sequence will prompt the system to generate the data necessary to correct the 404. If it’s a recurring event, be sure to choose the?All events?option for each save.
    ?
    As always, we appreciate your patience. Please let us know if you have any other questions.
    ?
    Best,
    Leah

    Thread Starter nwsjane

    (@nwsjane)

    Thank you for letting me know. I appreciate it!

    Plugin Support Abz

    (@abzlevelup)

    Hi @nwsjane, no worries. Please let us know how it goes.

    Have a great day!

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    This thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

Viewing 9 replies - 1 through 9 (of 9 total)
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