Recurring Donation Payment Gateway

  • Resolved Shravan

    (@shravanbhavyata)


    3 years, 8 months ago

    The GiveWP recurring donation option when associated with the razorpay payment gateway is not working for the daily and yearly period. It throws an error as such (“There was an error processing recurring donation with Razorpay. Please try again.”) Other options i.e. weekly/quaterly/monthly works fine. Please guide me with this issue. What’s the issue and how can I resolve it?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @shravanbhavyata,

    Glad you reached out.

    The recurring donations add-on is a premium product, so we are not allowed to support it here. However, being a paid user allows you to talk to us via Priority Support. You can do message us here https://givewp.com/priority-support/ and we’ll quickly get back to you.

    Thanks for using GiveWP! Have a great day.

    Thread Starter Shravan

    (@shravanbhavyata)

    Thank you!

    But I think I got a temporary solution to the problem.

    While setting the recurring period of the donation choose a expiry period i.e “Choose the recurring billing interval, period, and length of time.” (eg. Every year for 5 years) and try again to make the payment and it works fine. The problem occurs when the recurring period is not set or set to “Ongoing” for daily and yearly options.

    It would be a great help if the team associated sees through this problem and make the necessary changes.

Viewing 2 replies - 1 through 2 (of 2 total)
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