Recurring Auto-Renewal and Duplicate Charges Issue on WooCommerce Subscriptions

  • Resolved Razel Ahmed

    (@razel16dcm)


    1 month ago

    subscription product url: Subscription Plan ~ London Institute of Business and Management (libm.co.uk)

    In our WordPress WooCommerce site, we are using a subscription model. However, we are recently facing a strange issue that is causing us losses. We offer a yearly plan, but the issue is that the system is suddenly auto-renewing and charging users multiple times, not just once. You can see an example in this screenshot (https://prnt.sc/Pwty17dDlPql). The users’ subscription deadlines haven’t even passed, yet the system continues to charge many subscribers repeatedly. Please assist us in resolving this issue. We have checked the subscription product, and it appears to be set up correctly. Here’s a screenshot for reference (https://prnt.sc/8PpxnBBrDWv8).

    The page I need help with: [log in to see the link]

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  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi @razel16dcm, thanks for reaching out! WooCommerce Subscriptions is a premium extension, support for which is provided via the WooCommerce.com account of the account that holds the active license for it.

    Kindly log into that account on WooCommerce.com and submit a support request via the Get support tab. We look forward to hearing from you!

    I’ll close this thread and anticipation for it the issue being resolved via email.

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