• Resolved gracehouse

    (@gracehouse)


    Warm Greetings, Newsletter team

    One recurring problem I’ve encountered involves customizing the welcome email message. Initially, I customize the message as required, save it, and for a while (hours), everything works smoothly. However, after some time, the customization reverts to the default welcome message within the newsletter plugin. Consequently, when the welcome email is sent, the default message is displayed.

    This issue occurs intermittently throughout the day. Sometimes, even after saving, the message resets if the page is refreshed or if I log in to WordPress again. While I’ve taken to saving the text in a document to avoid redoing it, I believe it’s crucial to address this issue to maintain a professional format when communicating with users on our website.

    Path: newsletter > Subscription > Settings > welcome email > Customize

    ?Welcome message customized >> https://ibb.co/tqwSDwB
    ?Welcome message – newsletter editor >> https://ibb.co/GMPTYbS
    ?Welcome message – Lost customization >> https://ibb.co/M63Tj66

    I appreciate your assistance in resolving this matter and remain attentive to any further guidance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    Hello @gracehouse, may I ask where did you put the custom html code of your template?

    Thanks,
    Michael

    Thread Starter gracehouse

    (@gracehouse)

    Greetings Michael,

    The HTML generated by the editor (also customized by me) has been saved in a document on my computer to avoid losing it.
    I’m sharing the HTML (Apologies for the indentation), as well as an image of the welcome message editor.

    I remain attentive to any considerations I should take into account regarding this matter, and I appreciate your attention to it.

    Warm regards.
    _________________

    ?Image: https://ibb.co/8BDGdqN

    <h2 style="text-align: center; color: #247aff; font-family: 'Raleway', Helvetica, Arial, Lucida, sans-serif;">Welcome To The Prompting Education Newsletter, {name}!<br /><br /></h2>
    <h4 style="text-align: center; font-family: 'Raleway', Helvetica, Arial, Lucida, sans-serif;"><strong>Thank you for joining us. We have a lot to share, here are some ideas to get started:</strong></h4>
    <ul>
    <li>Would you like to start reading about a specific topic?<br /><br /></li>
    <li style="list-style-type: none;">
    <ul style="list-style-type: none;">
    <li><a style="color: #247aff;"  target="_blank" rel="noopener">? AI Research</a></li>
    <li><a style="color: #247aff;"  target="_blank" rel="noopener">? AI Technology</a></li>
    <li><a style="color: #247aff;"  target="_blank" rel="noopener">? AI Ethics</a></li>
    <li><a style="color: #247aff;"  target="_blank" rel="noopener">? AI Education</a></li>
    </ul>
    </li>
    </ul>
    <ul>
    <li>If you'd like to adjust your preferences, please feel free to do so by clicking the following link: <a style="color: #247aff;" href="{profile_url}">Update My Profile ?</a></li>
    </ul>
    <hr style="color: #247aff;" />
    <h3 style="text-align: center; color: #247aff; font-family: 'Raleway', Helvetica, Arial, Lucida, sans-serif;">We want to hear from you!</h3>
    <p style="text-align: center;">To protect your <a style="color: #247aff;" >privacy</a> and your security, please do not respond to this email. Instead, visit us at <a style="color: #247aff;" >Prompting Education / Contact Us</a>.</p>
    <p style="background-color: #000040; padding-top: 30px; text-align: center; margin-bottom: 0;"><strong><a style="color: white; text-decoration: none; border-right: 1px solid white; padding-right: 10px;" href="{unsubscription_url}" target="_blank" rel="noopener">Unsubscribe</a></strong> <strong><a style="color: white; text-decoration: none; border-right: 1px solid white; padding-right: 10px; padding-left: 10px;" href="{profile_url}" target="_blank" rel="noopener">Manage your subscription</a></strong> <strong><a style="color: white; text-decoration: none; padding-left: 10px;"  target="_blank" rel="noopener">Visit Us</a></strong></p>

    Plugin Support Michael Travan

    (@michael-travan)

    Hello @gracehouse,

    could you please update to Newsletter 8.1.9 and see if the issue is gone?

    Thanks,
    Ana

    Thread Starter gracehouse

    (@gracehouse)

    Warm regards Michael,

    I’ve been giving some time to this message issue, and so far everything is going very well. The default message hasn’t reset again, which is great.

    I really appreciate all the attention you’ve given to this matter.

    Thank you again.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Recurrent Issue with Customizing Welcome Email’ is closed to new replies.