Recovery does not work on mobile phones

  • Resolved Elliot

    (@mladja11)


    1 year, 10 months ago

    Hello there,

    I have discovered that recovery does not work if you open your Cart Abandonment link from a mobile phone. It says that the cart is empty or it says that the session is expired.

    However, opening it from a PC works as expected.

    That is the case with 6 websites I am testing this plugin with. I will leave here one website I am currently building so you can test this by yourself.

    On the website I shared I set Cart abandoned cut-off time to 10 minutes, which is minimum required by your plugin and then I set email triggering to 2 minutes one after another, so you can test it properly.

    Also, this variable: {{cart.unsubscribe}} does not work if you use it as a URL. I mean in cases like this: <a href=”{{cart.unsubscribe}}”>Some text</a>

    Thanks.

    • This topic was modified 1 year, 10 months ago by Elliot.
    • This topic was modified 1 year, 10 months ago by Elliot.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Thread Starter Elliot

    (@mladja11)

    OK. After further investigation, we figured it out together.

    This happens if your server has Varnish cache enabled.

    The solution for this problem is to exclude the checkout page URL from Varnish. It is as simple as that.

    BR,
    M.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @mladja11,

    Glad we were able to figure things out.

    If you have more questions, please don’t hesitate to raise a new ticket! 

    Have a great day ahead ??

Viewing 2 replies - 16 through 17 (of 17 total)
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