• Resolved brokenwit

    (@brokenwit)


    Hey there. So I’m admin for a couple sites, including one that uses WooCommerce. Recently, we had a dev make updates to the checkout page to streamline the process. During that development, which was in early April, the dev created a clone of the site to serve as a test bed. At that point, as we only found a few weeks later, much of our historical data, including order history, got wiped somehow.

    We’re looking to not recover the entirety of the data, but merely the order history the week prior to this development. Our oldest backup is late April, well after this occurred. Are there any other suggestions on what we could do on this front? Any help would be appreciated. Thanks.

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  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    If you don’t have a copy of the database/info somewhere that is before that erasure happened, I don’t know of another way to regain that info. My best guess is your host, checking with them to see if they have a copy of the info you can use.

    Have a great one!

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