Recovered Orders does not work

  • Resolved ricardhh10

    (@ricardhh10)


    9 months, 2 weeks ago

    Hello!

    I have a small bug with this plugin that I can’t solve and is that although it captures correctly the recoverable carts/orders, send the email correctly, when I enter the link and finish the purchase, in the plugin is not registered as a Recovered Orders, I think I’ve done about 15 tests and only once has captured me the Recovered Order. What could be happening?

    I have deactivated all the plugins that may be interfering, I have changed the theme to a basic one and I still do not solve it, only that last step fails me

    PHP version: 7.4
    WordPress: 6.5.4
    Woocommerce: 5.3.0

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ricardhh10

    (@ricardhh10)

    Update:
    I’ve upgraded PHP to version 8.0.1
    WordPress and woocommerce are on latest version

    Everything remains the same, correctly captures the lost cart, correctly sends the email, does not correctly capture the recovered cart after clicking on the link and checkout.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @ricardhh10,

    Please share your checkout URL with us so that we can try creating a abandoned order and check the issue and update you on our findings.

    Looking forward to hearing from you.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @ricardhh10,

    We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    We’re here to help whenever you’re ready to continue.

    Thank you for your understanding and cooperation.

Viewing 3 replies - 1 through 3 (of 3 total)
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