Recover contacts from the debug log

  • Resolved tvetjournal

    (@tvetjournal)


    1 year, 6 months ago

    Dear Team,

    I had an issue where newly registered newsletter subscribers had never received double-opt in confirmation emails from Mailchimp, and thus were not added to my Mailchimp contact list.

    Now I fixed the issue, but I have around 200 contacts in the debug log (emails are partly hidden), who never received an email and hence could not properly signup for the newsletter.

    Is there any way to recover them / resend them a confirmation email? These are all valuable contacts I would like to keep in my list.

    Your input would be highly valuable.

    Thanks a lot, Olympiada

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @tvetjournal,

    Thanks for reaching out to us.

    I regret to say there is no way to recover the email address. Our debug logs does not save the entire email address for security reasons.

    I wish I could have offered a solution but in the free version no complete data is saved in the logs.

    Thread Starter tvetjournal

    (@tvetjournal)

    Dear Harish, this is unfortunate, however, many thanks for your fast reply!

    Plugin Contributor Lap

    (@lapzor)

    The only (very small) chance you have is with Mailchimp itself. If the contacts where sent to them, but they didn’t receive the opt-in email, something went wrong on the side of Mailchimp.com I assume, and not on the MC4WP side of things? So *maybe* Mailchimp can still recover them or maybe the contacts are actually there in your audience with status “pending” instead of “opt-in”?

    Anyway, a Harish mentioned, nothing we can do from our side unless you use the Premium add-on of our plugin (and where using it at the time), as the Premium add-on keeps more detailed logs for the reporting feature.

    Kind regards,

    Thread Starter tvetjournal

    (@tvetjournal)

    Thank you Lap, I will check with Mailchimp!

    Kind regards, Olympiada

Viewing 4 replies - 1 through 4 (of 4 total)
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