Reconnection to facebook error

@julieskyverge u here?

@pitbozionelos
@skyvergesteve
can u help me?

Hi @lolitomon ,

I apologize for the delay in replying here. We’re working on catching up with these posts now.

There are a couple similarly worded messages, but it sounds like you’re seeing this message when you try to connect:

Link to image: https://d.pr/i/Rng2FU

The most common is not allowing Facebook to ‘manage your business’ during the connection process. Make sure that this option is selected:

Link to image: https://docs.woocommerce.com/wp-content/uploads/2020/01/Screen-Shot-2020-11-25-at-14.25.44.png

If that’s set during the connection process, and you’re still seeing the error, add the following code snippet to your site:

add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

You can add it to your theme’s functions.php file, or use the Code Snippets plugin. This will give a more detailed error message like this:

Link to image: https://d.pr/i/xD8FaG

Share that error (delete/mask the access_token information) and we can check on possible causes.

@mikestraw
Hello Mike! I’ll fixed manage business issues and now i can select it but also have problem to connect to facebook. and then i added this code
add_filter( ‘wc_facebook_connection_proxy_url’, function() { return ‘https://wc-connect-test.skyverge.com/auth/facebook/’; } );

but also have this https://d.pr/i/Rng2FU don’t have this Link to image: https://d.pr/i/xD8FaG or some thing like that.

and i try activate Facebook for WooCommerce but v1.11.4 and i can connect to facebook, but if i update to v2.2.0 i can’t connect it say some thing wrong.

Hi @lolitomon ,

I need to clarify this part:

> I’ll fixed manage business issues and now i can select it but also have problem to connect to facebook

Activating that toggle during connection should fix the issue, as your connection won’t work without it. If it’s not working, then the code snippet will give more information about any other errors when you try to connect with “Manage Your Business” active.

It also looks like the code snippet may have been off. It should look like this:

add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

But it looks like some of the characters may have been mangled, as you said you added this:

add_filter( ‘wc_facebook_connection_proxy_url’, function() { return ‘https://wc-connect-test.skyverge.com/auth/facebook/’; } );

I see “smart quotes” in the paste (the code has this character: ', but what you shared has ‘ and ’) and &#8217 instead the final ' mark. This means the copy/paste operation on your computer may have “re-interpreted” those quotes, and the PHP language won’t understand them.

May I ask how you added the code? The safest way may be to use the Code Snippets plugin. Make sure you set it to run always instead of one time, that all the characters match exactly, and that the snippet is activated before trying to reconnect.

That should give a good error message that we can use to troubleshoot further.

Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.