Reconnecting doesn’t work

same here.

Just installed everything for the first time.

The connection on facebook, with setting up all specifics, works fine but when I close the facebook window by clicking “Done” I return to woocommerce and it says that something went wrong, please try again.

I tried both the plugin via the wordpress plugin search and by downloading it from the wordpress site and uploading it, no difference.

Hi @vaenvoima,

Thanks for reaching out, I appreciate it!

Would you please be able to share with me a screenshot of the error you’re seeing? That’ll be quite helpful, thank you!

Additionally, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status?and clicking on?Get system report.

@rednas11 – to keep in line with the forum guidelines, would you please create a new topic so we can help out? Grabbing a screenshot of the error and sharing your system status would be very helpful too.

Thanks, both!

Julie ??
SkyVerge

https://vaenvoima.fi/wp-content/uploads/Screenshot_2020-11-03-WooCommerce-Connect-Error-Connecting-Facebook.png

• This reply was modified 4 years, 4 months ago by vaenvoima.

### WordPress Environment ###

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WC Version: 4.6.2
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revision: 99
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### Active Plugins (15) ###

Bambora PayForm maksulis?osa: -- Bambora – 2.2.0 – Asennettua versiota ei olla testattu k?yt?ss? olevalla WooCommerce-versiolla 4.6.2
Contact Form 7: -- Takayuki Miyoshi – 5.3
Disable Comments: -- WPDeveloper – 1.11.0
Facebook for WooCommerce: -- Facebook – 2.1.4
Smash Balloon Instagram Feed: -- Smash Balloon – 2.5.4
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Mailchimp for WooCommerce: -- Mailchimp – 2.4.7 – Asennettua versiota ei olla testattu k?yt?ss? olevalla WooCommerce-versiolla 4.6.2
PDF Embedder: -- Lever Technology LLC – 4.6.1
PW WooCommerce Gift Cards: -- Pimwick
LLC – 1.151

WooCommerce Pakettikauppa: -- Seravo – 3.0.1 – Asennettua versiota ei olla testattu k?yt?ss? olevalla WooCommerce-versiolla 4.6.2
WooCommerce Shipping & Tax: -- Automattic – 1.25.1 – Asennettua versiota ei olla testattu k?yt?ss? olevalla WooCommerce-versiolla 4.6.2
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simple (simple)
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exclude-from-search (exclude-from-search)
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outofstock (outofstock)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

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### WC Pages ###

Kaupan polkutunnus: #129 - /kauppa/
Ostoskori: #130 - /kauppa/ostoskori/
Kassa: #131 - /kauppa/ostoskori/kassa/
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Valmis: 1 286
Oldest: 2020-10-09 10:46:09 +0300
Newest: 2020-11-09 08:46:51 +0200

Odottaa: 2
Oldest: 2020-11-09 09:46:51 +0200
Newest: 2020-11-09 09:46:51 +0200

Hi @vaenvoima!

Thanks for posting the added information, I appreciate it!

Would you please be able to add this code snippet to your site? It’ll add extra details on the error you’re receiving and then you can take a new screenshot so we can figure out the main issue here. Here’s the snippet:

add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/';} );

You can easily add this with the free Code Snippets plugin.

Would you please be able to install that snippet and then come back to me with a new screenshot showing the additional error information?

Thank you!

Julie ??
SkyVerge

Ok here is the copy-pasted error and I’ll sent you a screenshot too.

Something went wrong when connecting to Facebook!

Please try again – Could not create On Behalf Of relationship – POST https://graph.facebook.com/v7.0/***************/managed_businesses?existing_client_business_id=248251549157432&access_token=EAAGvQJc4NAQBAJOw1pFLbGIRthQRYnNjmSPi2RhyyTCjiFxyZBSdIZBrvQra8MCzSCj4e9B34ch8kI7uouk0sZCJ01ZBlgk0ZAnihPtpRG2xKV0o5aQUweKeMvL6SuNY5JuwvSstuhdRsi3UxWXTYkXywnrn1ZC7YzkJ88qE76hgZDZD resulted in a 403 Forbidden response: {“error”:{“message”:”(#200) Requires business_management permission to manage the object”,”type”:”OAuthException”,”code”:200,”fbtrace_id”:”ASsjN5j1vJv7AzhSPlSyUQN”}}

https://vaenvoima.fi/wp-content/uploads/Screenshot_2020-11-10-WooCommerce-Connect-Error-Connecting-Facebook.png

Hi @vaenvoima,

Great, thanks for sharing that with me!

It looks as though the user you’re logged in as doesn’t have the business_management permission that’s required.

Would you please navigate to the Facebook Business Settings – Pages area, select the Page in question, go to the People tab, and ensure the account is listed there with the Manage Page toggle enabled?

Please do keep me posted!

Thanks,

Julie ??
SkyVerge

It’s already enabled…

But now it works when I toggled this setting when reconnecting..It was automatically untoggled and I didn’t realized to change it. Well, thank you Julie for your help!

Hey @vaenvoima,

So pleased I could help out!

I’ll go ahead and mark this as resolved, though if you have any other questions or issues, please don’t hesitate to open up a new thread and we’ll be happy to help.

Thanks so much,

Julie ??
SkyVerge