Recent upgrade 5.50.0

Hello @thriftyplanet ,

Okay, that can be confusing.

Have you got a chance to check the buttons while you are on a different theme? If the problem is still there, make sure all of the configurations are correct as per the documentation.

You can share your product URL so that we can also see if the button is appearing or not.

Thank you ??

Hi Rashed,

– all settings for the stripe plugin stayed the same except for upgrading the plugin (the theme plugin, and woocommerce. The GP and AP buttons mysteriously disappeared (and this was 24 hours after upgrading, it didn’t seem to be related to it as per my client).
– I have changed the theme to an updated base WP theme (Twenty Fifteen) and the buttons were/are still missing.
– I have turned off various plugins so far and have not found any that are causing this interference.
– I am continuing researching plugins to see if any that were updated are now causing this interference to keep the GP and AP buttons from showing.

edit: we can use this url as an example:https://www.digitallimaging.com/product/que-media-durable-matte-wr-frontlit-scrim-banner-42-in-x-60-ft-qm-esv-42/ I am unable to see the GP/AP buttons in the cart as well and it IS enabled.

• This reply was modified 3 years, 9 months ago by thriftyplanet.

Hello @thriftyplanet ,

Okay, in a fresh installation of WooCommerce, Stripe gateway latest version I can see the buttons are working. So there seems to be no issue with the update.

I could not visit the product as the site seems to be restricted to visitors.

In case, you continue having problems and have an update on your tests let us know. Also, we would love to check directly on your site so if possible share an accessible product link.

Thank you ??

“I could not visit the product as the site seems to be restricted to visitors.”

I’m not sure what that means. I’m going to guess that you are perhaps located in an IP block my customer has had to cut off and you can’t see the site?

I am literally at a loss as to what’s happening and I’ve attacked it from as many directions as possible. I have a lot of plugins to go through so I’ll check back to remove ones that have never caused issue before.

New update: I have tried Test mode and the buttons still haven’t appeared. :/
I am now uninstalling it, and will try installing it again (new version and 4.2.3)

Interestingly, the buttons didn’t show up under an older version either. I’m really stumped now.

• This reply was modified 3 years, 9 months ago by thriftyplanet.

Once again, I have arrived at a wall.

The problem seems to be woocommerce because I installed the base template WP twenty fifteen and the product pages do NOT show the buttons. So it’s not my regular theme Avada.

I have uninstalled and reinstalled the stripe plugin (including older versions)
I have uninstalled the amazon pay plugin which ALSO stopped working before this issue so it was deactivated to make sure there was no conflict with stripe.

The caching plugins are deactivated, everything I can deactivate live is deactivated.No change.

One oddity: after reinstalling the stripe plugin with the most current version, I did get this notification in the logs, but the button still doesn’t show. It’s almost like everything might be functioning but there’s no ‘instruction’ to inject the buttons into the product page.

3/2/21

2021-03-02T08:04:23+00:00 DEBUG
====Stripe Version: 4.9.0====
====Start Log====
Your domain has been verified with Apple Pay!
====End Log====

—
This probably means nothing but I was looking directly at the plugin’s code and noticed that the Google Pay button in the code has an aria label. There is no existence that I can find of an aria-label and hence a button for apple pay in the code. I would think something would exist for me to survey. If not, an aria label is necessary for the Apple Button on your next release. Which files will insert the button code for AP and GP.

If I have to hire someone related to the plugin to take a looksee into my installation, do I submit a request through woocommerce? This is just redonkulus.

Hello @thriftyplanet ,

I understand that you have tried all troubleshooting possibilities and did not get the solution.

Is it possible that you lift the ban on the public view that does not allow me to access the site – https://prnt.sc/10c8ymq. Then I could confirm as well that the buttons are not there.

One important point that we have not addressed in this discussion yet is that, making sure that you have saved a card in Chrome, or add a card to Wallet for Safari.

You can also check the prerequisites doc from Stripe – https://stripe.com/docs/stripe-js/elements/payment-request-button#html-js-prerequisites.

Let me know the update.

Thank you ??

Hi Rashed.

Thanks for the reminder about cards. I do have a card saved in both Apple Wallet and Chrome.

Also, I’m quite sure I meet all prerequisites as per the Stripe document, again, all that’s changed is updating the theme (which didn’t account for the issue), updated woocommerce, and this plugin.

Germany has been removed from the block list (we were getting noxious bot traffic for a bit).

Current Woocommerce status:

### WordPress Environment ###

WordPress address (URL): https://www.digitallimaging.com
Site address (URL): https://www.digitallimaging.com
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

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Advanced CF7 DB: by Vsourz Digital – 1.8.1
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Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.5
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Author URL: https://themeforest.net/user/ThemeFusion
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Canceled: 1
Oldest: 2021-02-27 05:58:56 +0000
Newest: 2021-02-27 05:58:56 +0000

Complete: 658
Oldest: 2021-01-31 19:56:59 +0000
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Hello @thriftyplanet ,

Thanks for lifting the firewall from the site. I can visit the product and I can see the “Buy Now” button working on the page – https://prnt.sc/10dvakk.

Have you been able to find the solution already?

If you still do not see the buttons, I will recommend disabling all browser add-ons/extensions. You can also check from a different device.

I believe your customers can see the buttons just like me. You can confirm this by re-checking the card credentials and testing from a different device.

Thank you ??

Interestingly enough, after reading your post, I happen to have a new phone next to me and checked the site for the first time on that device. I did indeed see the apple pay button on the iphone.

I am still not seeing the Google pay button on PC laptop using Chrome with a credit card installed on Google pay. But I’m glad SOMEONE sees it.

My personal phone may be holding on to old cache and won’t let go. Attempting to flush it have been fruitless.

Now that I have proof of a functioning button on my end with the new phone, and your input, I can walk through the plugins overnight and see if any of them are blocking them for me (which doesn’t make much sense since you can see it). I have also just made sure to check the site as a visitor on Chrome versus as an admin and there was no luck there either.

Thank you for letting me know that button is there, my client was getting very frustrated.

Hello @thriftyplanet ,

I completely get that it can be annoying not being able to see the buttons from your personal devices. You can also try after disabling any firewall, anti-virus, or third-party extensions/add-ons from the browser.

I am glad that you could confirm it working from your other phone. I am marking this thread as resolved for now. If you have any other queries feel free to open a new thread.

Thank you ??