Recent Changes Have Wrecked This

  • Updating my review to be one star as this plugin is becoming more unusable with every update and the support has dwindled to strange emails containing completely irrelevant videos with someone murmuring incomprehensibly about a topic not raised yet refusing to answer basic questions.

    The recent changes have added a lot more prompts to buy new products or extensions and a whole new “Astra dashboard” to the back end – however these non-features have been at the cost of basic functionality. The latest update have wrecked my checkout and I know from experience that Astra Support is not great. They will not provide much information without demanding access to the site, which I won’t give due to them having broken it in the past.

    So between the poor support and updates that add complexity and bugs I am looking for a new, more business-friendly solution. To have updates that break checkouts with such slow and poor support makes me think Astra Pro is for hobbyists, not business people with live sites, high traffic, e-commerce etc. It is disappointing as it used to be excellent.

    • This topic was modified 1 year, 5 months ago by mysticmedusa. Reason: Astra have come worse - downgrading rating
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  • Hello @mysticmedusa

    We apologize for any inconvenience caused by the recent updates to the Astra theme. We understand that these changes may have caused you some frustration, and we appreciate your feedback. We are constantly working to improve the user experience and provide better support to our users.

    Regarding the issue you have reported with the latest update, we would like to investigate it further. For this, we kindly request you create a support ticket through our support system so that our team can investigate the issue further and provide you with a solution as soon as possible.

    We apologize if our support has not met your expectations in the past, but we have recently scaled up our support team to ensure faster response times and better support.

    Thank you for your patience and understanding.

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