Receiving the ‘Sending is Paused’ message but email is not used anywhere.

  • When I go to the Mailpoet settings I receive the warning at top of the screen that emails are paused because the FROM email is not authorized, however the email it displays is not a valid email and is not used anywhere in the mailpoet settings. I can’t find it to change it.

    All the emails used in settings are valid, authorized email addresses.

    How can I clear this message and resume sending?

    • This topic was modified 4 years, 6 months ago by beckieb.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MailPoet

    (@mailpoet)

    Hi Beckie, can you first ensure that you are using the latest version of MailPoet?

    In Settings > Basics > Default email should be an authorized email address.

    Finally, if the message still shows up, can you send us a screenshot of this message and tell us the address of your website?

    Thread Starter beckieb

    (@beckieb)

    Screenshot

    I have checked the email in Settings > Basics > Default Email. This is set to the correct, authorized email: [email protected] However, I am still receiving the error in the screenshot.

    The website is https://www.elateral.com

    Thread Starter beckieb

    (@beckieb)

    @mailpoet I am still seeing this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Receiving the ‘Sending is Paused’ message but email is not used anywhere.’ is closed to new replies.