• Resolved Ctella1312

    (@crystella17)


    Good afternoon,

    We are receiving spam orders usually from a customer with this email [email protected].
    I figure it out to block this email so he can not order again. But he created new emails and he is trying to do orders in our website again. We are using the takepayments for the for the transactions in our website and they are receiving several failed orders which they will charge us for that.

    Our website is not secure? Please can you help up with that?

    Kind regards,
    Stella

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi Stella,

    Thanks for reaching out. I’m sorry to hear that you are receiving these spam orders.

    We can’t really block this person by their email address, and it sounds like they’re changing that often anyway, so we should look for a different way to block them, such as by their IP address.

    Do you have a way of looking up the time and date of these purchases? You could use the Live Traffic tool in Wordfence and set a filter for the date and time to track down the visits where these purchases happened.

    Once you find them, you can see if they all share the same IP address, which you could block.

    I also had a couple of questions that might help us figure out some other options:

    1) Is the checkout process happening directly on your website or does TakePayments process these transactions on an external page hosted by them?

    2) Can anyone go through checkout without creating an account or is it necessary to create one?

    Thanks,

    Mau.

    Thread Starter Ctella1312

    (@crystella17)

    Hello Mau,

    Thank you for your reply, I will try to find the IP and I will let you know .

    As for the questions,
    1) When I choose pay with takepaymenets and then click place order it drives me to an external page of takepayments where I fill my card details.

    2)Everyone can order without creating an account

    I wish this helps.,,

    Kind regards,
    Stella

    Thread Starter Ctella1312

    (@crystella17)

    Also another question,

    Can I block all the IP except from the UK ones? If yes, please can you tell me how?

    Thank you in advance.

    Kind regards,
    Stella

    Thread Starter Ctella1312

    (@crystella17)

    Hello @wfmau , I hope you are well.

    Do you think we need to change the payment method?

    Plugin Support wftiffany

    (@wftiffany)

    Hi @crystella17,

    I’ll be taking over for @wfmau.

    Were you able to obtain the IP address of the person submitting the spam orders?

    To answer your question regarding blocking countries, if you’d like to block all countries except for UK IP addresses, it is possible to do so with Wordfence Premium. However, due to www.remarpro.com forum rules, we aren’t allowed to discuss Premium features here. If you reach out to us at presales @ wordfence.com, we’ll be happy to answer your questions about Premium directly.

    As far as the payment method goes: since the order process directs the user to an external page (TakePayments), it’s possible that the spammer might be targeting that page directly. If that’s the case, the IP would need to be blocked from the TakePayments side and you’ll need to provide them with the IP address to request that.

    Let me know if there’s anything else I can do to help!

    Thanks,
    Tiffany

Viewing 5 replies - 1 through 5 (of 5 total)
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