• Resolved gracey

    (@gracey)


    Hi there, I have 2 sites using the WP Forms plugin and recently they started to receive spam even with though it has recaptcha v2.

    Site 1 uses wordpress 5.5.3 and the paid plugin

    Site 2 uses wordpress 5.6 with the free plugin
    – since the free plugin is not compatible with 5.6, I did not update it. Could this be the reason site 2 receives spam?

    What could be the reason our sites are receiving spam via our contact form? Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello @gracey,

    Sorry to hear that you’ve received spam!

    In WPForms Lite, we have a built-in anti-spam option which is enabled by default in the form builder > Settings > General (see screenshot here).

    We also have integration with Google’s free reCAPTCHA service. In case it helps, here’s a detailed tutorial on how to set up reCAPTCHA in WPForms.

    And if you’d prefer not to use reCAPTCHA, we have another anti-spam protection feature, hCaptcha. This is a good option if you’d prefer not to sign up for Google’s reCAPTCHA service. Within your forms, hCaptcha will display a checkbox asking users to prove they’re human (much like Google’s v2 Checkbox reCAPTCHA). We have a detailed guide for setting up hCaptcha.

    Alternatively, you can consider the third-party plugins such as WordPress Zero Spam or Spam protection, AntiSpam, FireWall by CleanTalk which work out of the box to protect your forms against spam.

    Beyond this, in case you’re still having issues, when you have a chance, could you please drop us a line through our contact page?

    From there, our support team will be able to help see if WPForms could be a good fit for what you’re looking to do here.

    Thanks!

    Thread Starter gracey

    (@gracey)

    Hi Prasant, our forms already had recaptcha but we are suddenly getting spam. So not sure how the spam is bypassing recaptcha.

    I will send an email, thanks.

    Hey @gracey,

    Sure! In case you have more questions, please feel free to reach out.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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